Asset Protection Service Representative - South Bay Center

Gap • Boston, MA

442d

About The Position

The Asset Protection Service Representative at Gap Inc. plays a crucial role in ensuring the safety of employees and customers while supporting efforts to reduce shortages. This position requires a strong visible presence in the store to prevent loss and safety issues, contributing to a safe and secure shopping environment. The representative will work closely with store leadership and other Asset Protection personnel to uphold brand standards and enhance customer service.

Requirements

• Experience in customer service and/or a high-pressure, multitask environment to drive results, coach, and collaborate.
• Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions.
• Ability to actively learn and immediately apply learnings into decisions and behaviors.
• Ability to manage and prioritize time; able to multitask.

Responsibilities

• Provides a high level of visible, overt presence to prevent loss and safety issues.
• Helps drive a low risk culture and contributes to shortage reduction efforts by providing a visible presence on the sales floor.
• Greets customers and provides service.
• Maintains Physical Security of the store.
• Assists leadership in proper handling of escalated customer situations.
• Assists Asset Protection Coordinators during external shoplifting apprehensions.
• Collects and communicates loss and safety related intelligence to stores and Asset Protection leaders.
• Creates and maintains awareness by promoting available resources to business partners.
• Promotes and supports awareness of store safety standards as they relate to security and safety procedures.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five 'on the clock' hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed