About The Position

The Visual Security Officer is an entry-level position within the Asset Protection team at Macy's, responsible for monitoring customer traffic, deterring theft, and ensuring a safe shopping environment. This role involves communicating suspicious activities to Asset Protection detectives and management while providing excellent customer service.

Requirements

  • Comfortable communicating with customers
  • Able to adapt quickly to changing priorities
  • Enjoy working as part of a team, as well as independently
  • Comfortable with two-way communication devices
  • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments

Nice To Haves

  • Flexible availability, including days, evenings, weekends and holidays
  • Resourceful self-starter who can adapt quickly to changing priorities
  • Ability to communicate and share information with diverse groups of customers and peers
  • Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Responsibilities

  • Greet customers when they enter the store or a department within a store
  • Use two-way communication devices to maintain contact with Asset Protection Detectives and Management
  • Remain stationed at high traffic entrances and high-shortage areas to deter theft and monitor suspicious activity
  • Maintain strict compliance with company policies regarding apprehensions, searches and evidence preservation
  • Handle proprietary, sensitive, and confidential information

Benefits

  • An inclusive, challenging, and refreshingly fun work environment
  • Competitive pay and benefits rooted in principles of equity
  • Performance incentives and annual merit review
  • Merchandise discounts
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance
  • Retirement Savings Plan with 401k match opportunity
  • Employee Assistance Program (mental health counseling and legal/financial advice)
  • Resources for continuous learning, career growth, and leadership development
  • Paid Time Off
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

General Merchandise Retailers

Education Level

No Education Listed

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