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NEXCOM•Pearl City, HI

11d

About The Position

Come work for us as a FEDERAL EMPLOYEE, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families. Job Summary: Assist higher graded LP/Safety Investigators in performing investigative duties at a Navy Exchange. Works under the supervision of a LP/Safety Manager or LP/Safety Supervisor who regularly reviews progress and makes work assignments. This position serves as a development position that includes guidance and instruction in various LP disciplines to prepare the incumbent for non-competitive selection to a higher level upon completion of required training.

Requirements

Candidates must be eligible for and obtain a Secret Clearance within 6 months of appointment. Failure to obtain will result in termination
U.S. Citizenship Required
GENERAL EXPERIENCE: 6 months responsible experience in retail security work, administrative work, or other responsible work that allowed the applicant to gain knowledge and ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate GED may be substituted for the experience requirements.

Responsibilities

Monitors the activities of NEX customers in order to detect behaviors inconsistent with normal shopping patterns. Assists in investigations as assigned or directed, consistent with company provided training and the LP/S Manual.
Assist the LP/S team in assigned locations to achieve a quantity of external investigations that meet or exceed LP/S Department Standards, which result in the apprehension of customers who have misappropriated NEX merchandise or property
Under direction of the Loss Prevention/Safety Manager or Supervisor, utilizes all tools, equipment, systems, etc. that are provided by the company to assist in the completion of LP/S duties and activities. This includes, but is not limited to, such items as CCTV, EAS, Radios, POS Exception reporting systems (i.e. ASPECT), Case files reporting systems (i.e. APIS), etc.
Learns proper documentation and maintenance of files of all activities (i.e. case reports) in a manner consistent with company provided training and direction.
Performs activities as directed into the proper application, functioning, and usage of various physical security control equipment. This includes, but is not limited to, burglar alarm systems, key controls, product securing equipment, etc.
Performs activities as directed into various aspects of related company practices. This includes, but is not limited to, customer shopping privilege authorization, facility access, etc.
Assists in responding to reported customer accidents or associate mishaps. Provides or obtains aid as needed.
Completes formal Loss Prevention/Safety training as assigned.
Performs other related duties as assigned.