(USA) Asset Protection Operations Coach

Walmart•Loganville, GA

19h•Onsite

About The Position

The Asset Protection Operations Coach drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, cleanliness, and securing fragile/high-shrink merchandise. This role involves leading and developing teams through teaching, training, active listening, providing feedback, and communicating business objectives and company change efforts. The coach models exceptional customer service, manages customer service initiatives, resolves customer issues, and develops action plans for improvement. A core responsibility is controlling unexplained merchandise loss and improving profitability by setting performance goals, ensuring policy adherence, reviewing inventory reports, conducting operational reviews, and implementing control corrections. The position also requires detecting, deterring, investigating, and resolving violations of company policies and criminal activities, including evidence gathering, statement taking, report writing, and court testimony. Furthermore, the coach monitors and improves safety and risk controls, supervises safety teams, identifies accident trends, and provides training on accident prevention. They manage facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying training needs and delivering solutions. Finally, the role oversees claims and receiving operations, ensuring proper policy adherence, timely processing of claims (e.g., damaged, defective, returned items), and merchandise deliveries, while maintaining necessary documentation and reporting. The role also involves coordinating job-related activities, building stakeholder relationships, and ensuring compliance with company policies and ethical standards.

Requirements

Completion of 2 years of college.
OR 1 year’s experience as a supervisor in a multi-department environment.
OR 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
OR 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking, rotation, display organization, securing fragile and high-shrink merchandise).
Lead and develop teams effectively by teaching, training, actively listening to associates, touring stores, providing feedback (Tour-to-Teach), communicating and collaborating on store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams.
Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community, community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates.
Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, influencing the implementation and execution of control corrections, and training managers and associates on operational controls and processes in multiple stores.
Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partner in collaborative efforts with other investigative entities.
Monitor safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions, observing workplaces practices, providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), and operational controls, identifying gaps in expectations versus training, determining training needs, and developing and delivering training as needed.
Manage claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries), providing direction for claims or receiving issues, and maintaining necessary documentation and reporting.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, demonstrating adaptability, promoting continuous learning, ensuring compliance with company policies and procedures, and supporting company mission, values, and standards of ethics and integrity.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion to bachelor's degrees, English Language Learning, and short-form certificates)