(USA) Asset Protection Operations Coach

Walmart • Plymouth, WI

15h • Onsite

About The Position

The Asset Protection Operations Coach drives sales through effective merchandise presentation, including accurate pricing, proper signing, inventory management, and securing high-shrink merchandise. This role is responsible for leading and developing teams by providing training, feedback, and clear expectations, and by fostering communication and collaboration across all associate levels. The coach models exceptional customer service, resolves customer issues, and implements action plans for improvement. A key aspect of the position is controlling unexplained merchandise loss and improving profitability by setting performance goals, ensuring policy adherence, reviewing inventory reports, and implementing control corrections. The coach also detects, deters, investigates, and resolves violations of company policies and criminal activities, gathers evidence, and may provide courtroom testimony. Furthermore, the role involves monitoring and improving safety and risk controls within the facility, supervising safety teams, identifying accident trends, and providing prevention training. The Asset Protection Operations Coach manages facility-level training for asset protection, safety, claims, and receiving procedures, and oversees claims and receiving operations to ensure proper policy adherence and timely processing of items. This position requires coordinating job-related activities, building stakeholder relationships, and ensuring compliance with company policies, mission, values, and ethics. Walmart values Respect for the Individual, Act with Integrity, Serve Our Customers and Members, and Strive for Excellence.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
• If applicable, acquisition of a current, state issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation for example accurate and competitive pricing proper signing inventory levels cleanliness of the area assessing economic trends and community needs overseeing the stocking and rotation of merchandise setting up cleaning and organizing product displays and securing fragile and high-shrink merchandise.
• Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour-to-Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
• Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives Builds accountability for policies and procedures Measures adherence to loss prevention policies and procedures Reviews variances to inventory reports Conducts operational and pre-inventory reviews Gathers data audits results and monitors deficiency trends Identifies improvement opportunities Communicates and works with managers and associates to determine corrections needed to inventory controls Influences the implementation and execution of control corrections Trains managers and associates operational controls and processes in multiple stores.
• Detects deters investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities Conducts investigations relating to company operations and policies Gathers evidence takes statements writes case reports and provides court room testimony as needed Partners in collaborative efforts with other investigative entities.
• Monitors safety and risk controls within a facility by ensuring an effective safety program is in place Supervises safety team members Identifies accident trends to develop and implement solutions to prevent accidents Observes workplaces practices and provides training to associates on accident prevention techniques Communicates plans to minimize accidents Oversees safety reviews and implements plans to improve workplace safety.
• Manages facility-level training and execution of asset protection safety and claims and receiving procedures by reviewing the application of policies procedures compliance guidelines for example cold chain hazardous materials and operational controls Identifies gaps in expectations versus training Determines training needs Develops and delivers training as needed.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed Ensures the timely processing of claims for example damaged defective returned liquidated items and merchandise deliveries for example suppliers third-party deliveries Provides direction for claims or receiving issues Maintains necessary documentation and reporting.
• Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits (medical, vision and dental coverage)
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off (PTO, including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities)
• Tuition, books, and fees are completely paid for by Walmart (for Live Better U programs)

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree