(USA) Asset Protection Operations Coach

Walmart•Easton, MD

1d•Onsite

About The Position

The Asset Protection Operations Coach drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, optimal inventory levels, and cleanliness. This role involves leading and developing teams through teaching, training, and active listening, while also communicating and collaborating on store operations, business initiatives, and company direction. The coach models exceptional customer service, manages customer service initiatives, and resolves customer issues. A key aspect of the position is controlling unexplained merchandise loss and improving profitability by setting performance goals, ensuring policy adherence, reviewing inventory reports, and implementing control corrections. The coach also detects, deters, investigates, and resolves violations of company policies and criminal activities, including gathering evidence and providing testimony. Furthermore, the role monitors safety and risk controls, supervises safety team members, identifies accident trends, and provides training on accident prevention. The coach manages facility-level training for asset protection, safety, claims, and receiving procedures, ensuring compliance and developing necessary training. Finally, the position oversees claims and receiving operations, ensuring proper policy adherence and timely processing of items.

Requirements

Completion of 2 years of college.
OR 1 year’s experience as a supervisor in a multi-department environment.
OR 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
OR 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (for example, minimum age, specialized training, certification and/ or licensing).
If applicable, acquisition of a current, state issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drive sales by ensuring effective merchandise presentation (e.g., accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, stocking and rotation of merchandise, setting up, cleaning, and organizing product displays, securing fragile and high-shrink merchandise).
Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback (Tour-to-Teach), communicating and collaborating with all levels of associates regarding store operations, business initiatives, merchandising, and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions, and communicating business objectives to teams effectively.
Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., store of the community and community outreach programs), ensuring customer needs, complaints, and issues are successfully resolved, developing and implementing action plans to correct deficiencies, and providing process improvement leadership to ensure a high-quality customer experience.
Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results, and monitoring deficiency trends, identifying improvement opportunities, communicating and working with managers and associates to determine corrections needed to inventory controls, influencing the implementation and execution of control corrections, and training managers and associates operational controls and processes in multiple stores.
Detect, deter, investigate, and resolve violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to company operations and policies, gathering evidence, taking statements, writing case reports, and providing court room testimony as needed.
Partner in collaborative efforts with other investigative entities.
Monitor safety and risk controls within a facility by ensuring an effective safety program is in place, supervising safety team members, identifying accident trends to develop and implement solutions to prevent accidents, observing workplaces practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents, overseeing safety reviews, and implementing plans to improve workplace safety.
Manage facility-level training and execution of asset protection, safety, claims, and receiving procedures by reviewing the application of policies, procedures, compliance guidelines (e.g., cold chain, hazardous materials), and operational controls, identifying gaps in expectations versus training, determining training needs, and developing and delivering training as needed.
Manage claims and receiving operations by ensuring proper policies and procedures are followed, ensuring the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries (e.g., suppliers, third-party deliveries), providing direction for claims or receiving issues, and maintaining necessary documentation and reporting.
Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences, create a workplace where associates feel seen, supported, and connected through a culture of belonging, and create opportunities for all associates to thrive and perform.
Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values to support and foster our culture, hold oneself and others accountable, and support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models to all plans.
Make decisions based on data, insights, and analysis, balance short and long-term priorities, and consider our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Tuition, books, and fees completely paid for by Walmart (for Live Better U programs)