American Girl NYC - Asset Protection Lead (FT/benefitted)
About The Position
CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team: The Asset Protection Supervisor (Lead) position is part of the American Girl New York City retail store team. A valid NYS security license is required. The Opportunity: The American Girl New York City retail store is looking for a dynamic individual as a Asset Protection Supervisor (Lead), who is committed to maintaining a safe environment for American Girl customers and employees, as well as, safeguarding company assets. The individual we seek is able to multi-task, has outstanding communication skills, and exhibits a high level of compassion and understanding while maintaining a professional detachment.
Requirements
- One to two years of loss prevention, law enforcement, criminal justice, military or security experience, preferred.
- State specific license, is required.
- Must be available to work evening, weekend, and holiday shifts.
Nice To Haves
- Working knowledge of Microsoft Word, Excel and Outlook Software programs, preferred.
- Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.
Responsibilities
- Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
- Provide external and internal customer service in a positive, friendly and professional business manner and the skill set to diffuse escalated situations.
- Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
- Serve as a safety mentor for store employees; lead by example.
- Demonstrate an awareness and understanding of all company, store and department policies and procedures. Additionally, coach and advise Asset Protection Associates of the execution of their responsibilities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Miscellaneous Manufacturing
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
