Asset Protection Lead

Scheels All Sports•Bismarck, ND

About The Position

Do you love sports, fitness, fashion, or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry - driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates talk-the-talk, and walk-the-walk, with the best product and expert training in the sporting goods industry. Mentorship and professional development training are a focus throughout your entire career.

Requirements

Customer Service Genuinely and consistently treat co-workers, customers, and business partners like they are the most important person including eye contact, a smile, and a genuine “Thank you”
Culture Approach daily tasks, projects, and follow-up communication with energy and a sense of urgency
Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
Show respect and appreciation for others and Scheels
Arrive to work and meetings 10 minutes early
Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
Teach-ability Consistent eagerness to listen, learn, apply knowledge, and accept critical feedback
Ability to adapt to a changing work environment
Ability to apply concepts of basic math, grammar, punctuation, and spelling
Dress Code Meets Scheels dress and grooming expectations in support of a professional, clean, and welcoming environment for customers, co-workers, and business partners
Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines
The ideal candidate will have an associate’s degree in Criminal Justice, Occupational Safety or a related field preferred; and/or 2-3 years of experience
Currently certified or willing to become certified in CPR and OC (Oleoresin Capsicum aka pepper spray) foam deployment
Schedule: Ability to work nights, weekends, holidays, and/or early morning hours based on business needs.
Physical Requirements/Lifting Requirements: Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Associates are expected to follow all safety procedures and perform their job duties to minimize the risk of injury.
Must be flexible to work an assigned schedule between 8a.m. and 9p.m. (Monday-Friday), 9a.m. and 7p.m. (Saturday) and 10a.m. and 6p.m. (Sunday)
Typically scheduled 3-4 opening shifts and 1-2 closings shifts per week with a rotating weekend schedule
Schedule may include varied hours, evenings, weekends and holidays
Must be available a minimum of two weekends per month (Every other)
Average hours per week: 40-42

Nice To Haves

Experience in leading associates at a high level
Preference for candidates with prior Loss prevention (2-3 years) and/or Scheels leadership experience
Proven track record of strong communication and organization skills

Responsibilities

Asset Protection Conduct floor walks to observe and coach the Asset Protection team on processes, efficiencies, and potential liabilities
Communicate with leadership regarding encounters and investigations
Advise floor associates on best practices to mitigate potential hazards to customers and associates
Review all stops made by the Asset Protection team including nightly code-out procedures
Maintain a professional relationship with local authorities and law enforcement agencies
Collaborate with law enforcement and other local retailers to identify organized retail crime threats
Prepares and submits clear activity reports each day
Assist leadership with cash handling and transfers
Observe customers and associates for potential acts of theft or fraud
Conduct preliminary investigations, audits, and security surveys and document the findings
Conduct initial accident investigations of customers and associates
Monitor video via CCTV and conduct on-site interviews
Safety Welcome all customers, visitors, and vendors professionally and assist them in locating staff within the stores
Issue electric handicapped shopping carts to customers and assist in obtaining wheelchairs and shopping carts
Examine and properly tag property being brought into the stores including personal property, equipment for service, and firearms
Watch facilities and parking areas on foot.
Direct traffic during special events or heavy customer traffic, while enforcing parking regulations
Make regularly scheduled floor and exterior walks to ensure the safety and security of the customers and facility
First Responder Help customers and staff with vehicle break-downs and lock-outs and retrieve shopping carts from parking areas
React as necessary and assist in handling any situations – shoplifting, medical emergencies, and inclement weather