Asset Protection Detective, San Francisco Union Square - Full Time

Macy's, Inc. • San Francisco, CA

46d • Onsite

About The Position

Our Asset Protection Security team uses advanced technology and analytics tools to reduce shortages and protect our bottom line. As an Asset Protection Detective, you will have the opportunity to receive expert training and develop your skills in this role. You will create and foster relationships with store teams and law enforcement agencies. Our goal is to protect company assets while maintaining a safe, customer-centric shopping environment. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• A resourceful self-starter who can adapt quickly to changing priorities
• Ability to communicate and share information with diverse groups of customers and peers
• Enjoy working as part of a team, as well as independently
• Obtain and maintain required licenses, trainings, and certifications
• High School Diploma or equivalent
• Walking, standing for extended periods; bursts of quick movement
• Apprehension of subjects in accordance with company policy
• Requires hearing, close vision, color vision, and ability to adjust focus
• Occasional stooping, kneeling, crouching, and reaching above eye level
• Ability to spend long periods of time in enclosed areas
• Lifting and moving items up to 30 pounds

Responsibilities

• Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees
• Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues
• Recover stolen merchandise
• Research and provide statements and evidence to support investigations
• Prepare reports on theft incidents, investigations, and audits
• Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation
• Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement
• Testify in court for criminal and civil cases
• Train colleagues on protocols to help protect company assets
• Respond to alarm conditions and work on special assignments
• Facilitate first aid for customers and colleagues
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees