Asset Protection Detective

VALLARTA SUPERMARKETS•Los Angeles, CA

1d•$23 - $26

About The Position

Vallarta Supermarkets is seeking a highly observant and detail-oriented Asset Protection Detective to support our growing supermarket operations. In this role, you will protect company assets by proactively identifying, investigating, and preventing external theft while ensuring a safe shopping environment for our customers and team members. This position plays a critical role in reducing shrink, supporting store performance, strengthening operational integrity, and partnering with store leadership and law enforcement to safeguard company resources and enhance the overall customer experience. The Asset Protection Detective is to ensure the safety and security of our premises, assets, team members, and visitors. Walking the premises, investigating suspicious behavior, and enforcing company policies. The position requires traveling to various assigned locations, including Azusa, Baldwin Park, Anaheim, and Los Angeles. A major component of the job involves watching shoppers, identifying suspicious behaviors and taking appropriate actions. You might be called upon to defend yourself and others if a suspected shoplifter becomes violent or resistant upon apprehension.

Requirements

Must have 2-3 years of experience working plain clothes loss prevention or asset protection.
Must have a valid driver license.
Must be able to travel to different locations assigned.
Must be able to appear in all criminal court hearings and prosecutions.
You must be able to deal with people who might become emotional or angry when confronted and do your best to diffuse such situations.
Able to work independently.
Ability to quickly build rapport.
High energy with a sense of urgency.
Fluent in English and Spanish a plus.
Must be able to work in teams.
Employees may perform other duties as directed.
All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives
Basic proficiency in Microsoft Word and Excel
Working knowledge of email platforms (Outlook or similar)
Basic computer literacy, including navigating store systems and internal platforms
Ability to type and complete detailed written reports accurately and efficiently
Experience using store computer systems and surveillance software
Comfortable reviewing digital video footage and maintaining electronic case files
Ability to learn new software and technology systems quickly

Nice To Haves

Experience with Agilence (exception-based reporting)
Experience using GoAudit for compliance and audit reporting
Familiarity with Zebra devices and shrinkage tracking systems
Experience with BRDATA systems
Previous auditing experience
Experience training team members on loss prevention procedures or compliance standards
Advanced proficiency in Microsoft Word and Excel
Familiarity with store-level computer systems and reporting tools

Responsibilities

Investigate suspected shrinkage by employees.
Following and confronting suspected shoplifters.
Documenting theft and other security violations.
Work with law enforcement to arrest and prosecute suspected shoplifters.
Safely apprehend and detain potential shoplifters.
Provide court testimony.
Work closely with both store management and law enforcement agencies.
When a shoplifter or employee is caught stealing, the loss prevention agent may be asked to write a supplemental report or a witness statement for police.
Overserve all shoppers and store associates.
Work physical security to identify external theft.
Develop and maintain records of interviews, apprehensions, video copies, and evidence.