Asset Protection Coordinator

CVS Health•Allston, MA

1d•Onsite

About The Position

The Asset Protection Coordinator (APC) at CVS Health is responsible for enhancing the retail customer experience and reducing company losses due to external theft in their assigned store. This role demands excellent customer service skills and experience in implementing loss prevention and operational strategies. The APC reports to the District Asset Protection Leader and collaborates closely with store leadership and other Asset Protection divisions. Key duties include monitoring store activity, gathering intelligence on theft and operational vulnerabilities, and focusing on customer service and theft prevention rather than apprehending shoplifters. APCs are required to wear a specialized CVS store uniform as a deterrent and do not perform general operational tasks like unloading deliveries or manning POS terminals.

Requirements

Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention.
Able to stoop, knell or crouch, and able to reach or grasp objects, including objects on lower shelves.
Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks.
Excellent observational skills and able to recall and describe detailed facts.
Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers.
Able to engage and communicate well with customers and provide excellent customer service.
Able to communicate effectively, both verbally and in writing.
Able to prepare and submit external theft reports as needed.
Able to communicate effectively with both Asset Protection and Store Leadership Teams
Work a flexible schedule that will include nights and weekends.
1 to 3 years experience

Nice To Haves

Equivalent Experience
High School Diploma or General Equivalent Development (GED)

Responsibilities

Provides attentive, friendly customer service.
Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products.
Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected.
Does not apprehend suspected shoplifters.
Inspects high-risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed
External Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager
Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership.