Asset Protection Associate - Westfld S/T @ S Lake

Penney OpCo LLC•Merrillville, IN

5d•$15 - $18•Onsite

About The Position

Shrink Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor. Follows AP Directives and Company policy when making apprehensions. Executes required Company investigation routines to identify and resolve theft, and properly documents all stages Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft. Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise. Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness. Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals. Investigates suspicious behavior (collects intelligence, documents behavior, etc.). Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement. Travels to stores as necessary. Analyzes intelligence on individuals and booster groups involved in theft. Safe and Secure Supports a safety culture through impressions of control, coaching, and recognition. Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership. Provides emergency or critical incident response. Assists with incident investigations and completes associated reports. May assist with Asset Protection audits. Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents. Supports stores in cases of critical incidents, business disruptions, natural disasters, etc. Performance Standards Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance. Requirements AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned. 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred. High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred. Must be age 18+. This position profile should be used as a guide and may not be inclusive of all position expectations and responsibilities.

Requirements

AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
Must be age 18+

Nice To Haves

1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.

Responsibilities

Observes activities to detect theft, fraud, or suspicious activity
Collects investigative evidence utilizing CCTV and observations from the sales floor
Follows AP Directives and Company policy when making apprehensions
Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft
Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership
Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise
Based on direction from Asset Protection leadership, will collect evidence and/or monitor associate activity as needed regarding internal investigations and/or serve as an interview witness
Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals
Investigates suspicious behavior (collects intelligence, documents behavior, etc.)
Attends court hearings as required and updates appropriate files with related outcomes
Maintains professional relationship with local law enforcement
Travels to stores as necessary
Analyzes intelligence on individuals and booster groups involved in theft
Supports a safety culture through impressions of control, coaching, and recognition
Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
Provides support by walking the store to identify potential hazards that could result in customer or associate injury
Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership
Provides emergency or critical incident response
Assists with incident investigations and completes associated reports
May assist with Asset Protection audits
Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents
Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance