Part Time, Asset Protection Associate

Wayfair•Atlanta, GA

3d•$17•Onsite

About The Position

At Wayfair, we believe great experiences start the moment someone walks through our doors. As a Guest Experience Host , you'll be the first and last impression for every guest and team member who enters our store. From offering a warm welcome to helping monitor safety and store standards, you'll play a key role in creating a seamless, secure, and friendly in-store experience. If you thrive on human connection, are naturally observant, and love delivering standout service, you'll feel right at home here. What Does a Guest Experience Host Do? 🛎️ Deliver Hospitality-Level Service: Go beyond expectations to ensure every guest feels valued, respected, and supported. Whether you're greeting at the entrance, resolving concerns, or helping someone find their way, you'll treat every interaction as a chance to leave a lasting positive impression. 👋 Create a Welcoming Vibe: You will ensure every visit starts and ends on a high note. Offer assistance, answer questions, and set a friendly, professional tone for the entire team. 💬 Support Customer & Team Needs: Assist guests with wayfinding, field inquiries, and surface feedback or concerns to store leadership. Be a go-to source for in-the-moment support—whether for customers or your teammates. 📞 Tackle Admin Tasks with Care: Answer store phones, check voicemails, help with device check-ins, and support internal communication needs. Document and escalate security or safety incidents with accuracy, professionalism, and confidentiality. 🛡️ Enhance Asset Protection Awareness: Keep a watchful eye on store activity and flag behaviors that may indicate policy violations, theft, or safety risks. Work closely with the Asset Protection (AP) team to maintain a secure environment. 🚨 Uphold Safety Standards: Conduct routine safety walks and monitor for potential hazards in both front-of-house and back-of-house areas. Respond promptly and appropriately to safety incidents and escalate issues when needed. 🎥 Oversee Security & Access: Manage check-in procedures for associates and visitors, monitor security desk operations, and use store cameras to oversee key entry and exit points.

Requirements

People-First Energy: 1+ years of experience in retail, hospitality, or customer-facing roles—where you made others feel seen, supported, and welcome.
Strong Communication Skills: You can clearly and professionally communicate in person and in writing, adjusting your tone as needed for guests, associates, and leaders.
Situational Awareness: You're observant, tactful, and know when to escalate concerns. You recognize when something is “off” and respond with care and confidence.
Tech-Savviness: You're comfortable using Google Suite tools like Gmail, Sheets, and Forms—and ready to learn new systems if needed.
Dependable Flexibility: Available for a retail schedule including mornings, evenings, weekends, and holidays. You show up on time and bring your A-game to every shift.

Nice To Haves

Hospitality Mindset: Background in hospitality or high-end service environments is a big plus. You bring warmth, attentiveness, and a solutions-focused attitude to every interaction ensuring guests feel truly cared for from start to finish.

Responsibilities

Deliver Hospitality-Level Service
Create a Welcoming Vibe
Support Customer & Team Needs
Tackle Admin Tasks with Care
Enhance Asset Protection Awareness
Uphold Safety Standards
Oversee Security & Access

Benefits

Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
Career Growth: Access professional development and advancement opportunities to help you grow with us.
Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
Time to Recharge: Start accruing paid time off immediately—because work-life balance matters.
401(k) with Company Match: We'll match up to 4% to help you plan for your future.
Tuition Reimbursement: Eligible after 6 months of employment—learn, grow, and get support along the way.
Wayfair Employee Discount: Save big on the pieces you love—plus get 10% off at our in-store restaurant 🍽️.
Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

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