Asset Protection Associate - Moreno Valley Mall

JC Penney • Moreno Valley, CA

125d

About The Position

The position involves supporting Shrinkage and Safety Awareness programs, conducting surveillance to detect theft and fraud, detaining and interviewing suspects, maintaining records, participating in court hearings, and supporting internal investigations. The role requires adherence to company policies and procedures to drive sales and profit.

Requirements

• Applicants must be 18 years of age or older.
• Must have a high school diploma or GED.

Nice To Haves

• Knowledge of Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Ability to maintain composure and handle high-stress situations in a calm and effective manner.
• Problem-solving skills to make smart decisions that drive sales, profit, or customer service.
• Ability to provide great customer service and build positive, inclusive, and respectful relationships.
• Proactive in finding ways to improve the customer experience.

Responsibilities

• Supports Shrinkage and Safety Awareness programs by aiding Store Management to communicate current shrinkage and safety topics.
• Conducts surveillance to observe customers' and contractors' activities to detect theft, fraud, or suspicious activity.
• Collects investigative intelligence related to ORC activity and fraud.
• Takes direction from AP management to monitor team member activity as needed.
• Reports infractions of company policy to AP and/or store management.
• Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft.
• Reports suspected fraud to AP management or Market Investigations as needed.
• Creates and manages records using approved Company methods, ensuring proper retention of evidence and disposition of recovered merchandise.
• Attends court hearings, updates appropriate files, and maintains relationships with local law enforcement.
• Identifies and addresses potential hazards to customers and associates, taking initiative to correct minor hazards.
• Conducts incident investigations and completes associated reports.
• Collects evidence regarding internal investigations as directed by AP management.
• Acts as an interview witness as needed.

Benefits

• Competitive benefits package including medical/dental/vision.
• Term life insurance.
• Paid vacation/holidays.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for associates scheduled to work on designated holidays.

What This Job Offers

• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees