Asset Protection Agent

Lowe's • Bethlehem, PA

78d

About The Position

All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection Agent (APA) this means: Coaching and training Store Associates and Leaders on identifying and deterring external theft through implementing Lowe's shrink programs. Monitoring merchandise, customer, and associate activity as needed, reporting infractions to Store and AP Leadership. Preventing inventory shrinkage and deterring criminal activity. The APA will coordinate efforts with the Senior APM, DAPM and MORCM to identify key merchandise and stores that are being externally impacted. Based on external and Organized Crime activity the APA will leverage data/ resources to create a plan to address exposures with training and external focuses to reduce activity. The APA is responsible for investigating and resolving issues related to criminal activity in accordance with Local, State, and Federal laws or company policy. The APA will also support investigations of all company policies/ procedures when required. An individual in this position may on occasion need to effectively respond to potentially violent and/or physical altercations and will therefore need the ability to make quick, effective decisions and maintain an appropriate level of composure.

Requirements

• Associates Degree in Psychology or Criminal Justice OR High School Diploma/equivalent with 1 year relevant work experience.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

• Bachelors Degree in Business, Criminal Justice, Safety, or related loss prevention/asset protection field.
• Demonstrated experience conducting retail investigations.
• Experience in using physical security systems (e.g., CCTV, EAS).
• Experience in investigations with Organized Crime and asset protection.
• National certified training program (e.g., Wicklander-Zuwalski or Reed training).
• Professional accreditation (e.g., APQ, APC) or equivalent experience.

Responsibilities

• Coaching and training Store Associates and Leaders on identifying and deterring external theft.
• Monitoring merchandise, customer, and associate activity.
• Reporting infractions to Store and AP Leadership.
• Preventing inventory shrinkage and deterring criminal activity.
• Coordinating efforts with Senior APM, DAPM, and MORCM.
• Leveraging data/resources to create plans to address exposures.
• Investigating and resolving issues related to criminal activity.
• Supporting investigations of all company policies/procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED