Asset Protection - Agent - Streets at Southpoint

Nordstrom•Durham, NC

1d•$24 - $25•Onsite

About The Position

The Asset Protection (AP) team's primary function is to ensure the safety of customers, employees, and brands. This involves collaborating with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from various emergencies. Additionally, AP is responsible for safeguarding company profits by mitigating shrinkage risks, actively preventing, investigating, and resolving theft incidents to ensure merchandise availability for customers. The Asset Protection strategy is built upon three core pillars: protecting people by supporting employee and customer safety; protecting physical spaces, including both the building and merchandise assets; and supporting product accuracy through store partnerships to improve inventory accuracy and reduce shrinkage. The role of an Asset Protection Agent is dynamic, with no two days being identical.

Requirements

The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
Have detailed, clear and concise verbal and written skills.
Good interpersonal and communication skills.
The ability to maintain a high level of confidentiality.
A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
Accountability, initiative, and a high level of ownership.
The ability to work a flexible schedule based on business needs.
Meet any state and local licensing requirements.

Nice To Haves

Experience in investigative, asset protection and security procedures (preferred).

Responsibilities

Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
Identify theft trends by leveraging technology, reporting and surveillance tactics.
Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
Use video systems to monitor theft activity and support investigations.
Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
Testify in court when summoned for criminal and/or civil cases.
Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.