Full Time - Asset Protection Agent - Day

Lowe's Companies, Inc.•East Peoria, IL

22h•Onsite

About The Position

This role involves coaching and training associates and leaders on shrink awareness, theft deterrence, and customer service programs. The Asset Protection Agent partners with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. They are responsible for delivering SMART customer service and ensuring associates have the necessary resources. Maintaining a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas is a key function. The agent monitors activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations, and conducts external theft apprehensions and interviews in accordance with laws and company policy. They investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings, as well as assist in internal investigations and provide evidence when needed. The role also includes validating store security measures (e.g., locks, gates, alarms) and responding to EAS and emergency exit triggers, providing feedback on audit/inspection findings, and supporting efforts to minimize shrink and operational risk. The agent must respond effectively to potentially violent situations, ensuring safety and composure. Additional duties and responsibilities may be assigned in support of business needs.

Requirements

High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs
Ability to stand, sit, and perform job duties for extended periods
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
Generally scheduled for 40 hours per week; additional hours may be required based on business needs
Requires morning, afternoon, and evening availability on any day of the week
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position
National certified training program (e.g., Wicklander-Zuwalski or Reed training)
Professional accreditation (e.g., APQ, APC) or equivalent experience

Nice To Haves

Associate degree in Psychology, Criminal Justice, or related field
1-2 Years experience conducting retail investigations
1-2 Years experience using physical security systems (CCTV, EAS)
Experience investigating Organized Crime and asset protection cases
Investigating Organized Crime and asset protection cases

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations, ensuring safety and composure.
This role may be assigned additional duties and responsibilities in support of business needs.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards