Asset Protection - Agent - White Plains Rack
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About The Position
The Asset Protection (AP) team's function is to keep our customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers. Asset Protection's strategies are driven by our three Asset Protection Pillars: Protect People by providing support for employee and customer safety; Protect Physical Spaces by protecting our assets which include both building and merchandise; and Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage. When working in Asset Protection, no two days will be the same; however, a typical day in the life of an Asset Protection Agent will likely include responsibilities such as resolving theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance. The agent will identify theft trends by leveraging technology, reporting, and surveillance tactics, driving a shrinkage reduction culture by implementing action plans and merchandise protection standards. Additionally, the agent will identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems. The role also involves investigating internal theft by gathering evidence and partnering with AP Leadership and Investigation teams, using video systems to monitor theft activity and support investigations, and leveraging RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies. Maintaining the general safety and security of customers, employees, and the store is crucial, which includes responding to, escalating, and reporting all store security and emergency incidents including medical emergencies. The agent will support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store. As a member of the store Emergency Response Team (ERT), the agent will actively participate in store emergency response training, including First Aid, and prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities. The role may also require testifying in court when summoned for criminal and/or civil cases and building cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.
