Asset Protection - Agent - Pembroke Mall Rack

Nordstrom • Virginia Beach, VA

395d

About The Position

The Asset Protection Agent at Nordstrom plays a crucial role in ensuring the safety of customers, employees, and merchandise. This position involves responding to emergencies, investigating theft, and implementing strategies to reduce shrinkage. The agent works closely with the store Emergency Response Team and is responsible for maintaining a secure environment while supporting the overall safety and security of the store.

Requirements

• Ability to make and be accountable for decisions using good judgment in a fast-paced environment.
• Detailed, clear, and concise verbal and written communication skills.
• Good interpersonal and communication skills.
• Ability to maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues, including aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.

Nice To Haves

• Experience in investigative, asset protection, and security procedures.

Responsibilities

• Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while adhering to policies and procedures.
• Identify theft trends by leveraging technology, reporting, and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and the store by responding to and reporting all security and emergency incidents.
• Support the security of physical spaces by leading security audits and participating in store meetings.
• Serve as a member of the store Emergency Response Team and participate in emergency response training, including First Aid.
• Prepare and submit reports for high-profile incidents, merchandise recoveries, investigations, and safety incidents.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed