Asset Management - Client Service Delivery Associate - Senior Associate

JPMorgan Chase • New York, NY

91d

About The Position

Step into a dynamic role where your ideas and initiative will directly shape client experiences, drive innovation, and set new standards for service excellence at JPMorgan Asset Management. As a Client Service Delivery Associate within JPMorgan Asset Management, focusing on Alternative Products, you'll have the chance to make a real impact by improving how clients and business users experience our products and services. This role is ideal for junior talent eager to learn and grow, as you'll use and expand your knowledge of service design to enhance interactions, develop and execute strategies for better service, and identify gaps to solve problems. Your recommendations will directly influence client satisfaction and drive continuous improvement. You'll enjoy a balance of independence and teamwork, taking ownership of projects while collaborating with supportive colleagues, and you'll be involved in strategic decision-making and ongoing enhancements that keep us at the forefront of the industry. This is a unique opportunity to contribute, develop your skills, and make a difference in a global financial firm.

Requirements

• 3+ years of experience in financial services or private markets, focusing on service design
• Skilled at creating service blueprints, journey maps, and storyboards for a wide range of customers
• Experience in inclusive design and accessibility, making sure products work for all users
• Strong understanding of user experience design principles and applying them to various projects
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and able to create effective executive presentations
• Excellent written and verbal communication skills with strong attention to detail
• Effective at building relationships, collaborating with all levels, and managing multiple tasks independently in fast-paced settings

Nice To Haves

• Strong problem-solving and analytical skills; able to handle large amounts of data and draw clear conclusions
• Excellent project management and organizational abilities
• Skilled at building trust and influencing senior leaders to keep projects on track and adapt quickly to changing priorities with minimal guidance
• Able to make informed decisions and effectively explain choices to stakeholders

Responsibilities

• Partner with leaders to create clear management reports that show business results, budgets, and resource needs
• Analyze data and prepare executive presentations using Microsoft Office
• Design and improve service experiences and create service blueprints for product features
• Collaborate with different teams to understand user needs and help build inclusive, accessible products and services
• Create journey maps and service blueprints to visualize and improve service processes and customer interactions
• Participate in workshops to gather customer feedback and identify opportunities for experience improvement
• Contribute to experience maps and service prototypes, using iterative design to refine customer journeys based on feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities