Assessor-Recorder Operations Supervisor - Office of the Assessor-Recorder (4216) – (164547)

City and County of San Francisco • San Francisco, CA

1d • Onsite

About The Position

The Office of the Assessor-Recorder currently has a full-time vacancy in class 4216 Assessor-Recorder Operations Supervisor . Under general direction, the 4216 Assessor-Recorder Operations Supervisor is responsible for difficult, specialized and technical office support and customer service work within the Office of the Assessor-Recorder, including serving as a primary public contact person to explain important and specialized policies, procedures, and regulations. This is the supervisory level in the Assessor-Recorder Office clerical series. This is a full in-person role with the potential for up to one (1) remote workday per week upon successful completion of the probationary period.

Requirements

• Completion of sixty (60) semester/forty-five (45) quarter units from an accredited college or university, with major coursework in business administration, accounting or a closely-related field.
• Three (3) years of experience equivalent to a 4215 Assessor-Recorder Senior Office Specialist; or three (3) years of progressively responsible legal document review, researching documents and processing experience, in a county Assessor or Recorder’s office, a government agency, real estate company, title company, insurance company or law services agency.
• Additional qualifying experience may be substituted for the required education on a year-for-year
• Additional experience as described above may be substituted for the required education on a year-for-year basis.
• Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Nice To Haves

• Experience using departmental information systems, performing data entry, and conducting records management in a high-volume public service environment, including work with cashiering or transaction‑processing systems.
• Ability to follow detailed instructions, multitask, adjust to schedule changes, and operate standard office equipment such as scanners and computers.
• Experience in a public-facing role interacting with diverse customers or stakeholders.
• Experience resolving escalated customer service issues, investigating complaints, and recommending corrective actions.
• Experience supervising, training, or providing functional guidance to clerical or technical staff.

Responsibilities

• Supervises the work of Assessor-Recorder Office clerical and technical staff within an assigned area of activity.
• Audits work product to ensure accuracy and compliance with applicable team/section and department standards, as well as local, state, and federal laws and regulations.
• Creates reports and analyzes data relating to the team/section’s productivity and performance, as well as financial, statistical, and operational information.
• Reviews and evaluates the effect of relevant proposed and existing laws and regulations on the department; exercises individual judgement to interpret and explain relevant policies, regulations, and laws to employees and the general public.
• Resolves the escalated and difficult day-to-day issues raised by the public, department staff, or other entities; investigates complaints and recommends corrective action when required.
• May include additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees