Assessment & Referral Technician -FT
About The Position
The Intake Technician is responsible for receiving, scheduling, and/or referring inquiry calls. The technician also assists the Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments and initiating intake paperwork and insurance information. The technician works to ensure a smooth transition into the admission process and assists in monitoring to ensure the patient's safety. Outstanding Care, Compassionate People, Unparalleled Service Welcome to Ridgeview Institute Smyrna (RIS), a premier healthcare provider in Smyrna, GA, setting the gold standard for excellence in mental health and addiction treatment support. Located in Smyrna, GA, RIS offers a full continuum of care, including inpatient and outpatient psychiatric services and specialized, evidence-based programs for all patients, regardless of their ability to pay. At RIS, the community is an integral part of our team, fostering collaboration to build an efficient, comprehensive, and seamless continuum of care. We take pride in offering dynamic, challenging, and highly rewarding positions. You'll have the opportunity to work closely with a team of experts, ensuring our patients receive personalized services that guide them toward achieving their treatment goals. Join us in providing exceptional care and contributing to the well-being of individuals and families in need, and be a part of the transformative healthcare experience at Ridgeview Institute Smyrna.
Requirements
- A BA in mental health or significant related work experience is preferred. Graduates from an accredited RN program are also preferred.
- 1 year experience in the intake or admissions process.
- Operate a multi-function telephone set
- Operate computer terminal; input data into computer programs
- Maintain filing systems; maintain logs and records
- Coordinate and schedule assessments; operate photocopier; operate FAX machine
- Ability to interact with internal and external clients
- Flexible and adaptable to learning and understanding technology
- Highly analytical and detail-oriented with the ability to demonstrate command of details and to articulate those details at a higher level.
- Strong written, oral, and interpersonal communication skills
- Highly self-motivated, directed, and proactive
- Keen attention to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working both independently and in a team-oriented, collaborative environment
- Able to communicate effectively within the department and with members of interdisciplinary teams
- Proven analytical and problem-solving abilities
- Successful completion CPR/ First Aid certification and CPI training to within 90 days of employment before assisting with restraining procedures.
- May be required to work overtime and flexible hours.
Responsibilities
- Receiving, scheduling, and/or referring inquiry calls
- Assisting Assessment & Referral Clinicians, Coordinators, and Directors with coordinating assessments
- Initiating intake paperwork and insurance information
- Ensuring a smooth transition into the admission process
- Assisting in monitoring to ensure the patient's safety
Benefits
- 401(k) + matching
- Health insurance
- 100% company-paid life insurance coverage up to 2x your annual salary
- Vision insurance
- Dental insurance
- 100% company-paid long-term disability insurance
- Paid time off
- Paid Holidays
- Cafeteria on site
- Employee engagement events
- Employee assistance program
- Employee recognition program
- Free parking
- Career & training development opportunities
- Dynamic and inclusive work environment
- Engaged management team dedicated to your success
- A guiding mission and set of values that serve as both our north star and yours, anchoring our collective purpose and aspirations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
