Assay Service Consultant-Remote
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Make Your Expertise Count — Globally Are you ready to move beyond day-to-day troubleshooting and make a lasting impact on how Siemens Healthineers supports customers worldwide? This high-visibility role places you at the center of global service strategy, advanced problem management, and new assay product development for the Atellica Solution portfolio. As a Level III Assay Service Consultant, you will serve as the top escalation point for complex assay and application issues, translate real-world field insights into product and service improvements, and help transform support models from onsite to digital and remote solutions.
Requirements
- A systems-level problem solver with strong clinical diagnostics and service experience
- 5+ years of experience in Laboratory Diagnostics
- 3+ years of experience supporting Atellica Solution systems
- Comfortable leading cross-functional discussions and presenting to senior stakeholders
- Customer-focused with the ability to manage escalations and influence outcomes
Nice To Haves
- Assay experience in Clinical Chemistry and/or Immunoassay is a strong plus
Responsibilities
- Provide global third-level support for Atellica Solution assays and applications across regional units and partners
- Lead structured technical investigations using ATS methodology to resolve high-impact customer issues
- Represent Service on new assay and product development teams, advocating for serviceability and support readiness
- Drive onsite-to-online service strategies, including digital tools and remote support solutions
- Analyze service metrics and trends to identify reliability, efficiency, and cost improvement opportunities
- Develop and deliver service readiness outputs such as documentation, timelines, and knowledge transfers
- Author Service Knowledge Base (SKB) articles and lead global knowledge-sharing sessions and technical exchanges
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
