ASR Outside

The Hartford•Los Angeles, CA

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Position Summary This role is responsible for ensuring the accurate and timely completion of damage appraisals while identifying the most cost‑effective repair or replacement solutions. Additional responsibilities include supporting Total Loss valuations, resolving customer complaints, and efficiently managing multiple estimating platforms. The position also oversees facilities within the assigned territory to ensure training, quality, and customer service standards are consistently met. Duties include inspecting completed repairs, evaluating repair costs, and accurately assessing both indemnity and expense exposures. Success in this role requires strong technical judgment, exceptional customer service, effective teamwork, and a commitment to continuous professional development. Travel may be required for meetings and catastrophe deployments. Work Arrangement: Candidates must reside in the Santa Monica / Los Angeles / Long Beach area to be considered.

Requirements

Must reside in the Santa Monica / Los Angeles / Long Beach area.
Minimum of 2 years of damage estimating experience and auto claims handling experience.
Bachelor’s degree or equivalent professional experience.
Strong relationship‑building skills with the ability to maintain credibility, trust, and integrity.
Self‑motivated with the ability to work independently and manage tasks with minimal supervision.
Possession of the applicable state adjuster’s license, or willingness to obtain one if required.
Ability to travel as needed for business requirements, meetings, and catastrophe duty.

Nice To Haves

Experience in a customer‑focused service industry is a plus.

Responsibilities

Complete accurate and timely damage appraisals.
Determine the most economical repair or replacement options; support Total Loss valuation decisions.
Address customer complaints and ensure a high‑quality customer experience.
Triage and utilize multiple estimating platforms quickly and efficiently.
Oversee facility performance within assigned territory, ensuring adherence to quality, training, and customer service standards.
Conduct re‑inspections of repaired vehicles and evaluate associated costs.
Accurately assess indemnity and expense exposures.
Collaborate effectively within a team environment while maintaining a focus on continuous professional development.
Travel as needed for meetings and catastrophe duty.