Madhappy Aspen Store Manager

Madhappy•Aspen, CO

10h•$70,000 - $90,000

About The Position

We are looking to hire a full-time Retail Store Manager for Madhappy in Aspen, CO to join our team beginning June 2026 to support the opening of our permanent Aspen Flagship location. The permanent Flagship will also include a Pantry by Madhappy Coffee Cart, creating a dynamic retail and hospitality experience that brings together product, community, and coffee. The Store Manager is responsible for overseeing all aspects of store operations, including sales performance, team leadership, customer engagement, and operational efficiency. This role requires a proactive, strategic thinker who can lead by example, inspire their team, and align with Madhappyâs brand values to ensure continued growth and success. This leader will also play a key role in launching and stabilizing our permanent Flagship location, setting the tone for both retail and hospitality excellence.

Requirements

3+ years of retail management experience, preferably in a high-end or clienteling environment.
Proven ability to drive sales and exceed performance goals.
Strong leadership skills with experience in team development and coaching.
Excellent communication, problem-solving, and organizational skills.
Business-minded with an analytical approach to sales and store performance.
Passionate about Madhappyâs mission and committed to delivering a top-tier customer and community experience.

Nice To Haves

Experience opening a new store or leading a store through a major transition strongly preferred.

Responsibilities

Drive sales and ensure the store meets or exceeds revenue targets.Analyze key performance metrics, implement strategies to maximize business potential, and adjust tactics as needed.
Foster a sales-focused culture by training and motivating the team to prioritize clienteling and relationship-building.
Develop and execute business strategies to optimize store performance and profitability.
Support revenue growth across both retail and the Pantry by Madhappy Coffee Cart, ensuring a cohesive customer experience.
Lead, mentor, and develop a high-performing store team, ensuring accountability and professional growth.
Oversee recruitment, onboarding, and ongoing training to build a strong team aligned with Madhappyâs values.
Hire and develop both retail and coffee cart team members, ensuring seamless collaboration between teams.
Provide regular feedback, coaching, and performance evaluations to drive team engagement and effectiveness.
Foster a collaborative and inspiring work environment that encourages innovation and initiative.
Ensure a best-in-class shopping and hospitality experience through personalized service, deep product knowledge, and proactive customer engagement.
Lead and maintain the storeâs clienteling program to build lasting customer relationships and drive repeat business.
Implement and uphold company standards for customer service across both retail and Pantry touchpoints.
Resolve customer concerns in a timely and professional manner, prioritizing long-term relationships and brand loyalty.
Support the successful opening and launch of the permanent Flagship location in December 2026.
Oversee store operations, including inventory management, stock replenishment, and loss prevention.
Partner with internal teams to ensure smooth integration of retail and coffee cart operations.
Ensure the store maintains high standards of cleanliness, organization, and overall preparedness.
Optimize staffing levels, scheduling, and payroll management to balance efficiency and business needs.
Partner with the visual merchandising team to ensure product placement and store presentation align with brand guidelines.
Monitor inventory levels, providing feedback on product performance and customer preferences to HQ.
Ensure all visual standards are maintained to create an engaging and on-brand shopping experience.