ASO Fraud Prevention - Spanish Language Investigator

Apple • Austin, TX

293d

About The Position

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to surprise & delight. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! The Strategic Data Solutions (SDS) team is seeking an individual with excellent analytical and research skills to join the group as a Fraud Investigator. We enhance the overall customer purchasing experience by efficiently and accurately analyzing orders to identify and stop fraudulent activity and determine the appropriate next steps.

Requirements

• Fluency in the Spanish language with excellent verbal, reading, writing and comprehension skills.
• Excellent English reading comprehension and writing skills.
• 1-2 years experience in customer service or order verification type role.
• Strong working knowledge of SDS processes, policies, and procedures.

Nice To Haves

• Excels at analytics and creative problem solving skills.
• Customer-focused individual with an eye for identifying outliers among data sets.
• Maintains a positive attitude in a high-demand/fast-paced work environment.
• Demonstrates a passion for excellent customer focus and protection.
• Communicates effectively in both verbal and written formats.
• Advanced judgment, critical thinking, problem solving and decision-making skills.
• Adept at navigating ambiguous and complex situations.
• Acute attention to detail.
• Ability to change gears quickly.
• Ability to identify business process solutions that increase efficiencies.
• Makes space to listen, learn, and amplify diverse perspectives and experiences.
• Actively seeks out opportunities to champion and celebrate inclusion and diversity.
• Excels at working independently to make timely decisions and take appropriate actions.
• Demonstrates flexibility and adaptability in a dynamic environment.

Responsibilities

• Analyze orders to identify and stop fraudulent activity.
• Engage with customers and financial institutions for order verification.
• Field order inquiries via an inbound phone queue.
• Build strong working relationships with team members and other groups.
• Stay self-motivated and customer-focused in a highly transactional role.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree