Asian Marketing Executive Casino Host, Bilingual (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

About The Position

The Asian Marketing Executive Casino Host’s primary role is to manage all aspects of strategic relationships with a designated group of 900–1,200 VIP players, overseeing account development, relationship building, and on‑property service. This role focuses on creating lasting, growth‑oriented relationships with each customer through a combination of in‑person engagement and proactive phone outreach. As a member of this team, you will serve as the first point of contact for the property’s most valued guests—demonstrating exceptional motivation to serve and a unique balance of warmth, professionalism, and hospitality. An intuitive and creative problem‑solver, you will strive to delight guests, demonstrate a commitment to proactive service recovery, and show strong social awareness in every interaction. The ideal candidate for this position is resilient, tenacious, and passionate about providing exceptional service in a guest‑facing role, while also being capable of cultivating meaningful relationships over the phone. To excel in this role, candidates should possess a strong sense of personal ambition and the ability to engage both customers and fellow team members in taking purposeful action.

Requirements

Must speak and write fluently in English and Asian languages; Chinese, Korean and Vietnamese preferred (if applicable)
Three to five years of experience Casino Marketing/Hosts, Sales or Account Management required (Marketing, Luxury Hotel Services, or other Sales experience is a plus)
College degree or equivalent experience preferred but not required
Ability to think independently in making decisions to maximize customer service experience and program profitability
Ability to effectively manage time and perform multiple tasks simultaneously
Must be proficient with customer Point-of-Service systems
Excellent interpersonal communication, problem solving and analytical skills required
Must have excellent customer service skills
Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences
Excellent networking abilities
Avid member of the local community, including commercial and industry awareness
Must present a well-groomed professional appearance
Must be able to listen and respond to visual and aural cues
Must have excellent oral and written communication skills
Must be able to maneuver to all areas of the casino.
Must be able to lift up to 10 pounds and carry up to 5 pounds.
Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak and understand English.
Must be able to respond to visual and aural cues.

Responsibilities

Responsible for generating casino revenue through the development of VIP accounts while maximizing existing revenue streams by leveraging active databases and implementing creative marketing programs.
Builds loyalty among valued VIP customers by developing strong relationships through effective marketing strategies and upscale sales techniques.
Maintains relationships with VIP guests through personal contact—both by phone and in person—with the goal of maximizing gaming revenue as set by the management team.
Utilizes available transportation resources, including a 30‑seat jet, corporate jet, and direct mail, to actively recruit VIP players.
Spends a significant amount of time in guest‑facing settings, including participation in special events and social functions.
Anticipates, responds to, and consistently meets or exceeds guest needs, including transportation and accommodation arrangements.
Coordinates with the VIP Hospitality team as needed to ensure successful execution of pre‑trip itineraries while leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to deliver seamless, high‑end service.
Establishes, coordinates, and leads VIP events both on and off property.
Handles challenging guests and situations calmly, professionally, and with sound judgment.
Fully empowered with appropriate comping authority.
Complies fully with all applicable rules, regulations, laws, and company policies, conducting oneself with the highest levels of integrity and honesty.
Responds to and consistently meets the needs of internal partners and stakeholders.
Supports and cultivates new ideas and methods to enhance business solutions.
Identifies opportunities to increase efficiencies and improve products or services.
Clearly communicates programs and services, seeks support from relevant parties, and keeps them informed of changes that may impact the business.
Tracks existing products/services and monitors progress on new initiatives.
Stays current with industry developments, market trends, and all on‑property and competitor events.
Develops skills to effectively manage increasingly complex responsibilities.
Complies with and upholds all company expectations, including the Code of Commitment, policies, procedures, industry regulations, department goals, and overall business strategy.
Consistently provides accurate, timely, and courteous information, seeking answers when uncertain.