Asian Marketing Casino Host (63462)

Catawba Two Kings Casino•Kings Mountain, NC

5d•Onsite

About The Position

Catawba Two Kings Casino is seeking an energetic Asian Marketing Casino Host to join our growing Player Development team. This role specializes in relationship marketing, with a focus on Asian clientele. The ideal candidate will be a result driven sales professional and responsible for creating meaningful and memorable experiences for our best customers, retain existing customers, and work to exceed both external customers and property expectations.

Requirements

High school diploma or GED, preferred.
Bachelor’s degree in accounting, Business Administration, Finance or Marketing.
One (1) year in a marketing operations capacity, gaming operations, table games or the equivalent combination of education and experience, preferred.
Fluently speaks, reads, and writes English, and Mandarin and/or Vietnamese and/or Cantonese
Previous telemarketing skills, preferred.
Previous sales skills, preferred.
Experience with CRM system, preferred.
Must be able to obtain and maintain a valid Catawba Gaming License.
Must be at least twenty-one (21) years of age.
Must have exceptional guest service skills.
Must have the ability to resolve stressful situations.
Ability to travel and host offsite events
Ability to assist in deescalating situations.
Must maintain exceptional appearance standards.
Must possess excellent interpersonal, communication, team-building and critical thinking skills.
Ability to work independently with minimal supervision in a fast-paced high-pressure environment.
Knowledge of Microsoft Office.
Ability to take phone calls and respond to texts and emails outside of designated work hours.
Must have the ability to work flexible schedules, including nights, weekends, and holidays.
Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).
Ability to lift up to 25 pounds.
Ability to sit, stand, walk, bend, and reach.

Responsibilities

Build and maintain meaningful relationships with targeted Asian VIP guests and market Catawba Two Kings Casino gaming products and amenities.
Increase the growth of gaming revenue through development of a targeted customer base.
Meet and exceed required financial targets, benchmarks, and measurable objectives.
Review guest’s accounts, arrange accommodations, and provide complimentary offers and services in accordance with established comp guidelines.
Greet guests in person in the casino during their visit to the property.
Issue Player’s Club cards and promote the Loyalty program and related promotions.
Research, update, and organize personal player information to ensure accurate and proper communication.
Effectively manage customer complaints and discrepancies in an efficient and courteous manner.
Provide special services to include food, beverage, transportation, cross-property events, and Player’s Club programs based on individual guest’s level of play.
Tele-market to active and inactive guests by phone.
Utilize direct mail, text, email, and phone to further develop brand loyalty and increase visitation.
Maintain up to date knowledge of all slot and table products, player tracking systems, promotions, events, and general property information.
Record and maintain guests’ interests and preferences in the property’s CRM system.
Maintain up to date knowledge of competitor’s promotions, offers, and Loyalty programs.
Safeguard the confidential nature of all departmental and company records.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by escalating situations appropriately as they arise.
Ensure compliance with all regulatory practices.
Exhibit conduct in accordance with all Gaming Commission and Catawba Indian Nation Gaming Authority departmental policies and procedures.
Perform other duties as assigned