Asian Casino Host

Caesars Entertainment • Westlake, LA

88d

About The Position

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Palace Las Vegas among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques.

Requirements

• Must have a minimum of 2 years VIP guest services related experience.
• Must have proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, and problem-solving skills.
• Must be willing to work any shift, weekends and holidays if/when necessary.
• Must be able to speak, read, write and understand both English and Japanese.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Must have a good attendance record (no more than 3 points).

Nice To Haves

• College degree in Marketing, Hotel or Business preferred but not required.
• Proficiency in Microsoft Office is preferred but not required.

Responsibilities

• Maintains close ties with targeted guests through personal contact by phone and in person.
• Greets guests in the casino and participates in social events and special promotions.
• Anticipates guests' needs and quickly responds to guests' requests to arrange transportation and accommodations.
• Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers.
• Uses sound judgement and makes good decisions in accordance with established guidelines.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

What This Job Offers

• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees