ASG Solutions Engineer - Managed Services
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About The Position
The ASG Solutions Engineer - Managed Services is a pivotal role at SHI, focused on driving the growth of the managed services business by engaging with both new and existing customers. This position requires a deep understanding of SHI's managed services portfolio, allowing the individual to act as a subject matter expert. The role involves leveraging a consultative sales approach to qualify opportunities, understand customer needs and budgets, position services and pricing effectively, and overcome objections. The Solutions Engineer will be responsible for collecting customer data and guiding opportunities through to contract signature, ensuring a seamless transition from sales to service delivery. In this remote position, the Solutions Engineer will report to the Solutions Director or Solutions Manager within the Advanced Solutions Group. The role is designed to support sales efforts by developing and closing managed services opportunities through various customer interactions, including meetings, follow-ups, and contract negotiations. The individual will need to establish rapport with internal teams, customers, and partners, and will be expected to create documentation and presentations that aid in the pre-sales process. Additionally, the Solutions Engineer will provide training to the internal sales team on SHI's managed service offerings and will be responsible for delivering monthly sales forecasts to SHI leadership. The position also involves participating in the customer onboarding process, bridging the gap between pre-sales and post-sales delivery, and actively staying informed about company developments, competition, and technology trends. This role is crucial for ensuring that SHI's managed services align with customer goals and expectations, ultimately contributing to the overall success of the organization.
