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The ASG Solutions Engineer - Managed Services plays a crucial role in supporting sales efforts to drive the growth of SHI's managed services business. This position is focused on selling to both new and existing SHI customers, acting as the subject matter expert in SHI's managed services portfolio. The individual will employ a consultative sales approach to qualify opportunities, understand customer needs and budget constraints, position services and pricing effectively, overcome objections, collect necessary customer data, and guide the opportunity through to contract signature. In this role, the Solutions Engineer will be responsible for driving managed services growth by supporting sales in acquiring new managed services lines of business. This includes developing and closing managed services opportunities through customer meetings, follow-ups, discovery sessions, contract negotiations, and ultimately securing contract signatures. The engineer will serve as the key subject matter expert for each opportunity, ensuring that customers are thoroughly qualified to ensure a proper fit for the managed services offerings. The position requires effective communication with qualified prospects through various channels, including email and virtual meetings. The Solutions Engineer will also be responsible for updating customer profiles and opportunity information, managing the sales pipeline in the CRM system, and reviewing key documentation provided by customers. This role involves translating technical and business requirements to properly position, scope, and quote SHI managed services. Additionally, the engineer will create documentation, presentations, and other artifacts to aid in the pre-sales process, deliver training to the internal sales team on SHI's managed service offerings, and provide monthly managed services sales forecasts to SHI leadership. The Solutions Engineer will execute all stages of the SHI managed service sales cycle, from opportunity identification through to the completion of customer onboarding, ensuring clear expectations are set throughout the process. They will also participate in the customer onboarding process, bridging the gap between pre-sales and post-sales delivery by communicating customer goals and expectations discussed during the pre-sales engagement. Staying informed about company developments, competition, and technology trends is also a key aspect of this role.
