ASG Managed Services Engineer - Azure

Shi International Ltd-posted about 1 year ago
$70,000 - $140,000/Yr
Full-time • Mid Level
Remote • Baton Rouge, LA
5,001-10,000 employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers
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The ASG Managed Services Engineer at SHI is responsible for supporting, building, managing, configuring, and implementing solutions within the managed platform or services. The role focuses on achieving optimal system performance, collaborating with customers, leading IT projects, and staying updated on industry trends. A customer-focused and adaptable mindset, along with a commitment to continuous learning, is essential for success in this position.

  • Build, implement and support a wide range of solutions using platform services for both internal and customer purposes.
  • Manage and configure platform infrastructures, applications, and collaboration tools.
  • Contribute and take lead on MSP Projects, collaborating with internal/external customers and ensuring timely delivery and alignment with business objectives.
  • Contribute, develop, and take lead on service improvement initiatives, collaborating with internal/external customers and ensuring timely delivery and alignment with business objectives.
  • Engage directly with customers through status updates, change requests, meetings, incident responses, and projects, while understanding their needs and success criteria.
  • Monitor and diagnose performance issues to ensure optimal system performance.
  • Optimize existing environments and standardize processes using/developing standard operating procedures (SOPs).
  • Stay updated with industry trends, emerging technologies, and best practices.
  • Continuously seek opportunities for personal and professional growth.
  • Track time and document work out of SHI's PSA system, submitting weekly timesheets.
  • Align with leadership and organization initiatives.
  • Mentor/Train lower tier engineering employees and service desk employees.
  • Involvement in a wide range of required Audits.
  • SOW Scoping, development, and build out assistance on a per-request basis.
  • Ownership, alignment, assessment (at times delivery) of customer Agile Cloud Engineering requests.
  • Assistance at all lower levels where needed based on resource constraints.
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 3-5 years of relevant work experience (preferably in a managed services environment).
  • Experience working with version control systems (such as Git, AzureDevOps).
  • Deep understanding of Azure core services including Azure Compute, Storage, Network, and Security.
  • Experience with additional Azure services including Azure Virtual Desktop, Logic Apps, Analytics, etc.
  • Substantial understanding of additional technologies including DNS, Microsoft Windows Server, Active Directory.
  • Ability to design and build cloud solutions using Azure services and build/deploy using IAC - Terraform or CloudFormation.
  • Ability to work with Windows Server/Linux OS/terminal/Azure CLI skills.
  • Ability to perform Automation and Scripting - basic scripting using python, nodeJS or other.
  • Strong technical writing and communication skills.
  • Ability to conduct technical internal/customer facing meetings in a professional manner.
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401K
  • Flexible spending account
  • Continuous professional growth and leadership opportunities
  • Health, wellness, and financial benefits
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