ASE Master Tech - Techline Support Specialist 1

Nissan • Smyrna, TN

14d • Onsite

About The Position

We are currently looking for a ASE Master Tech - Techline Support Specialist 1 to join our team in Smyrna, TN. The role of the Techline Support Specialist replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. A Day in the Life: Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals. Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports. Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind. Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments. Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements. As necessary, performs other related duties of which the above are representative. Ability to perform work onsite at Field Quality Center - Smyrna, TN.

Requirements

• Education: AA degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training.
• Certification as an ASE Master Technician or equivalent preferred.
• Experience: Three or more years of automotive experience, plus one or more years of directly related professional level experience.
• Job Knowledge and Skill: Thorough knowledge of the maintenance and repair of Nissan and Infiniti vehicles; well-versed in use of technical service manuals and tools. Good interpersonal and communications skills.
• Computer Skills: Knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats. Typing speed of 30wpm or better.

Responsibilities

• Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles.
• Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff.
• Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair.
• Provides support consistent with brand values, profitability and cost reduction goals.
• Documents all cases with required information; searches database for similar and related matches; updates existing reports and closes out completed reports.
• Analyzes decisions from the customer’s viewpoint and recommends actions with the customer needs and values in mind.
• Provides feedback from dealership technicians regarding countermeasure procedures to various Nissan North America departments.
• Teams with people from other organizations, independent of borders (functions, regions and affiliates) to complete reporting requirements.
• Performs other related duties of which the above are representative.

Benefits

• Career Growth and Continuous Learning Opportunities
• Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees