ASCA Cares Program Coordinator

Atlantic Shores Retirement Community • Virginia Beach, VA

34d

About The Position

Make a Meaningful Impact Every Day! Are you passionate about enhancing lives through compassionate care and innovative program leadership? Atlantic Shores Cooperative Association (ASCA) is seeking a dynamic and driven Program Coordinator to lead our ASCA Cares initiative—an empowering support program for independent living residents in our premiere retirement community. In this multifaceted role, you’ll blend care coordination, marketing, and quality assurance to shape personalized services that truly make a difference. From identifying service gaps to driving program growth and ensuring compliance, you’ll be at the heart of a mission that evolves with the needs of our community. If you're ready to lead with purpose and elevate resident care, we want to hear from you! The ASCA Cares Program Coordinator is responsible for the daily oversight, growth, and success of the ASCA Cares program, which provides support to independent living residents through assessment, care plans, and personalized services. This role blends care coordination, marketing, program development, and quality assurance while ensuring compliance with billing and documentation standards. The Program Coordinator also identifies service gaps, promotes the program, and guides its evolution to meet resident and organizational goals.

Requirements

• Bachelor’s degree required in Social Work, Nursing, Public Health, Gerontology, Human Services, or a related field; Master’s degree preferred.
• Minimum 3-5 years of care coordination, case management, or program development within senior living, healthcare, or community-based services.
• Knowledge of senior services, care planning, and community resources.
• Proficiency in billing practices, documentation standards, and regulatory compliance in senior care or healthcare settings.
• Demonstrated success in leading interdisciplinary teams, developing care plans, and coordinating service across internal department and external partners.
• Ability to work independently, prioritize effectively, and manage multiple responsibilities.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Teams (Office, Word, Excel).

Nice To Haves

• Experience with program development or start-up initiatives a plus.

Responsibilities

• Lead the assessment, planning, and coordination of personalized care services for residents, ensuring safe, respectful delivery and fostering strong relationships through responsive support and accurate documentation.
• Drive innovation in service offerings, optimize workflows, and identify strategic opportunities to expand and enhance the ASCA Cares program in alignment with resident needs and organizational goals.
• Serve as a central connector among internal teams, external providers, and community partners to ensure seamless, integrated care and effective communication across all stakeholders.
• Champion the ASCA Cares program through strategic promotion, engaging materials, and community events that educate and inspire participation among residents, families, and staff.
• Maintain meticulous records of services and billing to uphold compliance, support accurate reimbursement, and ensure organized, legally sound client documentation.
• Uphold the highest standards of care by monitoring incidents, participating in quality improvement efforts, and ensuring full compliance with policies, procedures, and regulatory requirements.

Benefits

• Generous PTO beginning with a maximum of 104 hours annually
• 1.5x Holiday Pay
• 1.5x Overtime Pay for every hour worked over 40 hours per week
• Referral Bonus for new employee referrals that join our team
• Star Employee Recognition Program including monetary awards
• Medical, Dental, Vision, Life, STD/LTD, Supplemental: Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft
• 401k with company match
• Tuition reimbursement: up to $5,250 annually for qualifying coursework
• Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level