Auberge Resorts-posted 13 days ago
Full-time • Entry Level
Dallas, TX

Join our team as the Arts & Culture Manager and become one of the authors of our story. This individual will embark on a brand-defining and buzz worthy program of activities and experiences that bring people together to create beloved traditions and drive local traffic while elevating the vibrancy of Dallas to a national stage through innovative social programming, culinary and wellness. This role will be responsible for initiating, facilitating, and guiding well-designed and creatively curated programming for our hotel guests both onsite and off. The unique activities and experiences at The Knox combine activities, classes, amenities, off-site adventures, product selection, partner appointment, and activation of our unique spaces. This role is integral to establishing and maintaining thematic stories and elements that influence and guide The Knox's guest experience. Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members.

  • Programming Execution: Execute programming plans for seasonal, monthly and weekly calendars for the property, based on core positioning & brand. Planning, project managing, talent curation and collaborating with inter-departmental teams to establish standard operating procedures for core programs. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the community (as applicable).
  • Weekly Programming Calendar Project Management: Project manage weekly programming ensuring the success of daily programming offerings. This includes creating a project plan and timelines with key operational leaders on property, outlining next steps and tasks needed to execute the experience, managing cross functional and inter-departmental communication, setting the right cadence for meetings, finalizing details, and ensuring we meet our deadlines. Manage the weekly programming calendar ensuring coordinating with all necessary third party partners or performers. Ensure the monthly/seasonal calendar is ready for marketing and the itinerary design team at least 2-3 months in advance.
  • Signature Event Production: Project manage one of a kind events and partnerships on property inclusive of managing outside vendors and partners, driving setup, ensuring alignment across inter-departmental teams, and evaluating event success afterwards.
  • Networking: Manage a database of community leaders information to ensure anyone from the property can reach out to important partners locally. Establish and maintain relationships with local partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities, adventures, and programming.
  • Community Engagement: Anchoring a vibrant district that will become the new beating heart of Dallas, the hotel will foster relationships with local residents, key opinion leaders, and tastemakers to ensure the hotel remains a much loved destination for the community.
  • Training: Manage experience resources on the internal team member website. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings. Participate in team member daily rallies to discuss weekly programming offerings. Champion training around activities and experiences.
  • Design: Support the curation of design elements for programming as needed for use in resort spaces. Creating, teaching, documenting and standardizing presentation and execution of programming. Activating holiday events with well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences. Manage the sampling, ordering, and fulfillment of operating supplies & equipment for weekly programming and experiences.
  • Improvement: Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience led at the property level. Periodically analyze experience program performance in terms of revenue, expenses, ROI to refine the overall program and assess popularity of individual experiences to evolve and iterate the best loved ones.
  • Confidentiality: Maintain confidentiality and security of specified resort information, correspondence, reports and files
  • 5+ years of work experience in creative production of events/hospitality operations and previous project management and a college degree in in Design, Marketing, Public Relations, Operations, or Hospitality.
  • Deep roots in Dallas and ability to bring interesting partners to the table. Discerning eye for design and style.
  • Extensive breadth and depth of knowledge as relates to the luxury market and catering to a luxury-minded audience.
  • Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.
  • Ability to multi-task and coordinate multiple projects at once.
  • Demonstrated excellence in a creative/event project or program management role.
  • Basic data analysis to evaluate pricing, profitability, and performance.
  • Strategic time management to focus & prioritize projects that will provide the biggest impact.
  • Ability to plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.
  • Ability to exercise independent judgment and make decisions that are aligned with the goals and objectives of the property.
  • Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.
  • Must be both “Team” focused, and a self-motivated, adaptable, innovative, and independent worker.
  • Creative and proactive thinker and problem-solver with high-level organizational, research, and product-sourcing skills.
  • Ability to take on new responsibilities and roles as the position demands, both administratively and operationally.
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