Artist Hospitality Host (Part Time/Seasonal) - Ascend Amphitheater

Ryman Hospitality Properties•Nashville, TN

18d

About The Position

As a Hospitality Host in our iconic venues, you'll play a vital role in supporting the seamless execution of live performances. You'll fulfill backstage hospitality needs of artist management teams and special guests with the highest level of professionalism and attention to detail. You'll maximize pre-show time and balance priorities in a dynamic backstage environment. As the ideal candidate, you'll provide thoughtful, unobtrusive assistance that contributes to the success of the event.

Requirements

High school diploma or equivalent required
1+ years' experience in customer service/hospitality required
Strong listener and clear verbal communicator
Excellent attention to detail, organization, and time management
Proven ability to handle sensitive and confidential matters with discretion
Able to work a flexible schedule, including evenings, weekends, and holidays, to support business needs
Valid driver's license with satisfactory driving record required
Must be 21+ for alcohol purchases
Speak, hear, and use non-verbal cues to communicate with clients. Use near, distance and color vision. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Regularly lift and carry up to 50 lbs., and frequently sit, kneel, bend, and reach to move goods. Walk up and down stairs while navigating the venue. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Responsibilities

Serve as liaison to artist management teams and venue management. Communicate with all partners to deliver exceptional guest service and personalized support to artists, crews, VIPs, and backstage guests throughout the event.
Coordinate backstage logistics. Oversee dressing room assignments, hospitality placement, and ensure artists attend soundchecks or rehearsals in a timely manner.
Set up and break down backstage hospitality areas for designated events. Maintain areas throughout the day and ensure they are restored for the next day.
Deliver supplies (food, beverage, equipment) to backstage hospitality areas as needed. Monitor backstage and VIP areas to ensure supply of food, beverages, utensils, etc. is maintained.
Procure specialty food and beverage items, including artist rider requests where applicable. Monitor budget as needed.
Maintain cleanliness and organization. Monitor and empty trash, wipe down surfaces, mop floors, wash dishes, utensils, tables, chairs, and kitchen areas.
Maintain backstage supply inventory. Take pre- and post-event beverage inventories as required.
Launder back of house towels and linens. Assist with artist laundry as needed.
Report security, maintenance, or housekeeping issues to the appropriate departments. Follow up with departments to ensure timely resolutions.
Perform other duties as assigned.