Artificial Intelligence (AI) Program Manager

Amerantbank•Miramar, FL

113d

About The Position

The Artificial Intelligence (AI) Program Manager will lead the strategic planning, development, and execution of AI initiatives that drive innovation and operational efficiency. This role is pivotal in bridging the gap between technical AI teams and business stakeholders to ensure AI solutions align with organizational goals and regulatory requirements. The successful candidate will oversee multiple AI projects, managing timelines, resources, and risks to deliver impactful outcomes that enhance customer experience, risk management, and decision-making processes. They will also be responsible for fostering collaboration across cross-functional teams, including Information Technology, Data & Analytics, Compliance, Information Security and business leaders. Ultimately, this position aims to leverage AI technologies to create competitive advantages while maintaining ethical standards and data security within the organization.

Requirements

7+ years of experience in program management, with a proven track record of managing complex technical programs.
3+ years working with AI Technologies, ideally Gen AI, LLM models or Digital transformation projects.
3-5 years working in the banking industry or consulting for banks
Bachelor’s degree – Business Administration, Engineering, Computer Science, Data Science or equivalent field
Proficient and proven experience with: Project management principles Leading multiple projects and teams
Analytical, problem solving, critical thinking, organization, and time management skills
Building effective partnerships with a broad range of stakeholders
Organizational skills, prioritization skills, attention to detail, and ability to meet deadlines
Written and verbal communication skills
Confidently interface with all levels of staff including executives, managers, front and back office, in addition to other internal and external parties as needed.

Nice To Haves

Master’s degree in Artificial Intelligence, Data Science, Business Analytics, or a related discipline.
Professional certifications such as PMP, PMI-ACP, or Certified AI Practitioner.
Experience working with regulatory compliance in finance and insurance sectors, including data privacy laws.
Demonstrated ability to lead cross-functional teams in a fast-paced, dynamic environment.
Outstanding interpersonal skills, with a genuine interest in and curiosity for human behavior and forging relationships.
The ability to actively listen, learn, and apply lessons and best practices.
Strong organizational skills and the ability to work within a process management system while also proactively identifying areas for workflow improvement.
Working knowledge of Microsoft Copilot and Salesforce Agentforce software is a strong advantage (but lack of is not a deal breaker).
A desire to work in a fast-paced environment.
The ideal candidate is: Hyper organized, over-communicative, proactive and detail oriented.
Undeniably self-aware, and able to remain objective and positive through workday trials and tribulations.
Skeptical but not a contrarian. Thought-provoking questions that encourage respectful discourse are how we uncover the whole story and continually grow.
A true leader who is not afraid to call out team inefficiencies to benefit the greater good.
Experience with analytic techniques, statistical modeling, and SQL
Bilingual (Spanish) desirable but not required
Baseline knowledge of machine learning algorithms

Responsibilities

In this role you will work on and with various teams to orchestrate and improve the organization’s AI capabilities across several lines of business while adhering to the AI Framework as designed
You will work to ensure viability of AI driven products, and the data that resides within it
You will work with other members of the Digital team, Information Technology, and stakeholders across the organization to curate roadmaps and drive adoption
You will help define product vision and strategy for AI-driven products
This role requires a person who is highly organized, proactive, with excellent communication skills, and has the ability to understand processes and procedures across the bank
This role will coordinate and manage cross-functional AI projects including helping coordinate project tasks, create content to drive change, setup processes and procedures to optimize project and approach methodologies.
Aid day-to-day activities within digital strategy teams to help coordinate cross-collaboration and manage stakeholders
Create PowerPoints and gather KPIs to track progress across projects. Additionally, be able to report in ROI, performance and adoption
Develop training material and lead workshops to help business units understand how to leverage AI effectively
Collaborate with key stakeholders to gather business requirements, utilize data insights, share relevant technology trends, and define AI use cases
Ensure responsible AI practices by helping develop and implement governance frameworks, ethical guidelines, and risk mitigation strategies
Evaluate external AI vendors, manage partnerships, and stay ahead of competitive solutions that could enhance internal capabilities
Maintain up-to-date knowledge of evolving financial regulations, data privacy laws, and AI governance frameworks (e.g., FFIEC, GDPR, CCPA, NYDFS, EU AI Act) that impact the development and deployment of AI solutions coming from 3rd and 4th parties
Monitor and interpret regulatory guidance from agencies such as the Federal Reserve, OCC, FDIC, and CFPB, assessing implications for AI models, data usage, algorithmic decision-making, and risk management
Collaborate with Legal, Compliance, Risk, and Data Governance teams to proactively address regulatory changes, integrating controls and documentation into the AI program lifecycle
You will work with internal and external teams to ensure product design and build
You will assist in creation of solution design and will create mock-ups on new features
You will assist in the creation and documentation on new features