ART Collections Specialist

CardWorks•Pittsburgh, PA

18d•Hybrid

About The Position

Join our team - and take the next step in achieving a fulfilling career! What We Do At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most. Who We Are CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC. CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees. Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services. Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management. Position Summary: A Collections Specialist on the Account Restructure Team (ART), processes consumer loan accounts according to established guidelines and procedures for special circumstance situations. Specialists may work in a phone-based role, handling inbound and outbound customer calls, or in an off-phone processing role, working strictly on OnBase to review, index, and process correspondence and required documentation. Assignments may vary based on business needs but remain aligned to defined workflows and procedures.

Requirements

High school diploma or equivalent required.
One (1)+ year of Customer Service, or Collections experience, or equivalent experience in processing, data review, or document workflow highly desired.
Keyboarding proficiency
Familiarity with Windows based computer applications
Skilled in negotiating, including the ability to persuade and modify opinions to reach goals
Ability to work under pressure; flexibility and willingness to work at a rapid pace
Effective planning, organizational, time management and problem solving skills
Effectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions
Ability to multi-task is essential

Nice To Haves

Experience with First Data Resources (FDR), OnBase, Evolve or related platforms preferred.
Thorough knowledge of FDR products

Responsibilities

Reviews, indexes, and processes account‑related correspondence in OnBase, ensuring accurate categorization and routing.
Completes assigned workflow queues and exception reports related specifically to OnBase processes.
Identifies required account actions based on documentation received and updates systems in accordance with client policies and regulatory requirements.
Ensures timely completion of all assigned cases while maintaining accuracy and adherence to established SLAs.
Applies knowledge of client policies and procedures to complete accurate account maintenance.
Documents all account actions clearly and thoroughly in required systems.
Remains current on regulatory requirements, including their impact on credit bureau reporting for special circumstances.
Performs other duties as assigned.

Benefits

Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
Benefits Package -Medical, Dental, and Vision (plus much more)
401(k) Plan with Company Match
Short- & Long-Term Disability
Wellness Programs
Group Life and AD&D Insurance
Paid Vacation, Sick Days and bank Holidays
Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

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