Arrowhead Team Lead

Coeur d'Alene Casino Resort Hotel•Worley, ID

About The Position

The Arrowhead Lead will prepare & make sure all food is consistent quality food, cashier and help train the staff to ensure excellent customer service in a clean and friendly environment.

Requirements

Must be 19 years of age or older.
Arrowhead cook & cashier in CCRH Arrowhead for at least 6 months preferred.
2 years of previous direct customer service and food service experience required.
1 year fast food style customer service experience required.
Food handler’s permit preferred; ability to obtain a food handler’s permit required.
Alcohol service permit preferred; ability to obtain a Serve Safe permit required.
Strong customer service skills are required.
Ability to multi-task is a must.
Cashiering skills required.
Must work well in a team environment.
Must be skilled at multi-tasking and following detailed instructions precisely.
Excellent communication skills required.

Nice To Haves

De-escalation & handling guest complaint skills preferred.
Agilysys (POS) system knowledge preferred.

Responsibilities

Utilize Agilysys system to ring in orders, receive funds, and count back change.
Prepare food consistently according to standard operating procedures.
Maintain a clean & stocked work environment.
Ensure food safety and appropriate sanitation measures are followed.
Stock items applying appropriate dating and rotation principles.
Operate and clean commercial restaurant equipment according to standard operating procedures.
Maintain temperature logs, time logs, and waste sheets.
Perform prep work as needed and to Executive Chef’s standards.
Receive, use, and return a bank with appropriate paperwork daily.
Work closely with managers to improve employee morale and help conduct employee discipline fairly and consistently.
Fix tickets and handle guest complaints when a manager isn’t present or is busy.
Help with ordering through SWS & inventory when necessary.
Other job duties as assigned.