Arrival Ambassador (Full-Time) - Conrad Orlando

Hilton•Orlando, FL

4d•Onsite

About The Position

As one of the most celebrated openings of 2024, be part of the legacy as an Arrival Ambassador ! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton’s luxury portfolio is now open in Orlando. Inspired by nature and fashioned for adventure, C onrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating. The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining. The Arrival Ambassador is responsible for managing the arrival and departure processes for our resort guests. Mainly assigned at the entrance gate, the Arrival Ambassador will welcome arriving guests, offer direction to their destination, radio to Conrad Orlando guest details to receive guest personally, and partner with both Conrad Orlando and Evermore security teams as needed. Secondary, The Arrival Ambassador will also fulfill shifts in the Conrad Orlando lobby greeting guests and ensuring a smooth arrival/departure between all guest services team members for a seamless experience. The Arrival Ambassador will serve as a source of information on resort amenities and play a pivotal role in maintaining the integrity of the resort’s access control systems and processes.

Requirements

High School Diploma or GED required.
Minimum of 3 years experience in guest service related role
Knowledge of security operation and general protocols
Valid Florida Driver’s License with acceptable driving record preferred.
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent communication, people person; ability to interact with a wide range of people.
Excels at customer service and relationship building.
Excellent organizational skills, attention to detail and problem-solving skills.
Excellent time management skills with a proven ability to meet deadlines.
Ability to multitask and function well in a high-paced and at times stressful environment.
Proficient in Google Workspace, Microsoft Office Suite, or similar software.
Self-starter that can work independently with minimal supervision.
Professional appearance and demeanor.
Ability to work weekends, holidays, overtime, and rotating schedules.
Able to safely lift, pull and push up to 50 pounds.
Able to stand, walk, stoop, kneel, bend, and reach periodically.
Able to sit and use the computer for hours at a time.
Subject to environmental conditions, work activities will occur inside and outside.
Visually look at a computer screen for extended periods.
Repetitive hand motions, such as typing or directional movements
Ability to drive a motor vehicle and golf cart.

Responsibilities

Serve as Conrad Orlando Gate & Lobby Arrival Ambassador in ensuring a warm welcome to guests, answer questions, provide directions, and ensure a seamless experience.
Clear communication with Conrad Orlando front drive team to provide guest details for a personalized welcome greeting
Address guest’s issues promptly and professionally, escalating matters to the appropriate department if needed.
Must strive to provide exceptional customer service and create a positive first impression.
Enter and locate guest or work-related information using computers, mobile devices and/or other electronic systems.
During peak arrival or departure times, must manage queues and maintain order to ensure an efficient flow of guests. Coordinate with other staff members to streamline the process and reduce wait times.
Must handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. They should be knowledgeable about resort emergency protocols.
Thorough knowledge of the layout of the resort, its offerings, and some knowledge of the city and surrounding areas.
Ability to effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse tense situations.
Assist guests/visitors and Team members during emergency situations.
Handle all interruptions and complaints; escalate to the Manager on Duty as needed.
Complete a shift summary/daily activity or incident report.
Maintain confidentiality of proprietary information and protect company assets.
Maintain positive working relationships with others; support the team to reach common goals.
Support the resort safety program to promote and ensure a safe working environment.
Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
Support other departments through direct and indirect action.
Flexible to work at various assigned locations based on operations demand.
Perform other related duties as assigned.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs