Armed Security Officer

Mastercard•Kansas City, MO

1d•$55,000 - $88,000

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Armed Security Officer Overview • Coordinate daily Physical Security operations from the Security Control Center • Oversee preventative physical security and compliance, and develops, delivers, maintains and monitors physical security policies, standards, and best practices • Maintain a safe and secure environment by protecting people, property, and information. • Abide by Mastercard’s Physical Security Operational Guidelines and Security Standards to provide safety and security of staff and assets. • Provides excellent customer service, while maintaining Mastercard Security Standards and Policies • Oversees compliance and the implementation of disaster recovery procedures

Requirements

Valid Driver’s License
Able to obtain and maintain an AHA-Basic Life Support Provider (CPR) certification
If Armed, able to obtain and maintain an Armed Security Officer Licensure through the appropriate local agency, including: a. Completion of the required classroom course, and b. Completion of the life-fire safety qualification course
If Armed, minimum of one year of service as an active or retired law enforcement officer, corrections officer or military service member -or- Minimum of 1 year as an armed security officer in good standing and an Associate’s Degree (or 60 credits) or higher in Law Enforcement/Criminal Justice -or- Graduate of a certified Public Safety Academy (military or civilian, law enforcement, adult corrections, firefighting or emergency medical field)
If Unarmed, able to obtain and maintain an Unarmed Security Officer Licensure through the appropriate local agency, including: a. Completion of the required classroom course, and b. Completion of yearly renewal course
Hold a minimum of a High School Diploma, or equivalent
Strong Customer Service skills with the ability to solve complex problems and maintain situational awareness

Responsibilities

Coordinates day-to-day Physical Security operations, including: o Employee Badging and Access Controls o Monitoring building alarm and CCTV systems o Assign security post assignments and rotations o Security Control Center 24x7 operations, advanced security systems and with security staff
Responsible for operational oversight of security systems and procedures
Monitors vendor compliance with security operating guidelines
Coordinates/Dispatches emergency responses to all security events
Ensures proper escalation of any personnel related issues
Dispatches Security Officers to intrusion alarms, access control issues and crisis alerts
Resolves complex customer service issues
Maintains access to key control
Initiates Incident Report investigations and provides detailed reports
Prepares and conducts shift change briefings
Initiates emergency dispatch, response and mitigation
Represents Mastercard while interacting with Fire, EMS and Law Enforcement liaison at State and Local levels
Interacts with employees and guests,
Provides direction on security policy and visitor information, as needed
Operational use of security systems
Compliance with Mastercard Security Operational Guidelines
Act as a First Responder during emergency fire/medical situations and security events
Ensures proper escalation of any security related issues
Resolves complex customer service issues
Monitors response to access control, fire detection and CCTV systems
Performs patrols of Mastercard property as directed
Utilize an incident management software to log daily events/activities

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
annual bonus or commissions depending on the role