Arena Manager

Pirates Voyage Pigeon Forge•Pigeon Forge, TN

About The Position

Pirates Voyage is seeking a dedicated, hard-working individual to join our Managerial Team. Manages all aspects of Arena Department including, but not limited to, server and beverage operations. To obtain optimum efficiency and economy of the Arena department operation by maximizing profits and maximizing a positive experience for our guests. Assure that guest will witness an outgoing, interactive, energetic, courteous host who will exceed expectations in friendliness, cleanliness, safety and dinner service. ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned. Directly supervises 50-75 employees in the Arena department. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems and conflicts. Provide consistently excellent customer service, safe-quality food and beverages to all customers. Develop, control, and receive approval on all variations from budget from Director of Operations and General Manager of annual Arena department budgets. Coordinate with all Operations, Kitchen, On Site Sales, Production, and Merchandise departments to ensure a consistently high quality entertainment experience for all customers. Ensure compliance among all Arena department employees of all company customer service and safety procedures. Maintain an ethical environment among employees that is always beyond reproach. Develop, implement and maintain an effective departmental facilities and equipment maintenance program that protects the assets of the company. As a member of the DS-TN management team, make recommendations to the development of company policies, long range planning, employee programs, and safety procedures for the facility. Must work at a rapid pace. Must help in other departments/areas as requested by management. Must get along well with fellow employees and maintain a professional business relationship at all times. Must maintain a regular and reliable level of attendance at the job.

Requirements

Language Skills to include the ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.
Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.
Educational Requirements to include two year certificate from college or technical school, or three years related experience and/or training, or equivalent combination of education and experience.
Serv Safe – Must become Serv Safe certified within 60 days of assuming the position.
Must work at a rapid pace.
Must help in other departments/areas as requested by management.
Must get along well with fellow employees and maintain a professional business relationship at all times.
Must maintain a regular and reliable level of attendance at the job.

Responsibilities

Manages all aspects of Arena Department including, but not limited to, server and beverage operations.
Maximize profits and maximizing a positive experience for our guests.
Supervises 50-75 employees in the Arena department.
Provide consistently excellent customer service, safe-quality food and beverages to all customers.
Develop, control, and receive approval on all variations from budget from Director of Operations and General Manager of annual Arena department budgets.
Coordinate with all Operations, Kitchen, On Site Sales, Production, and Merchandise departments
Ensure compliance among all Arena department employees of all company customer service and safety procedures.
Maintain an ethical environment among employees
Develop, implement and maintain an effective departmental facilities and equipment maintenance program
Make recommendations to the development of company policies, long range planning, employee programs, and safety procedures for the facility.
Provide special care for handicapped individuals.
Act as security in needed situations.
Respond to emergencies with guests and employees.