Mall of America-posted 1 day ago
Full-time • Manager
East Rutherford, NJ
5,001-10,000 employees

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR. For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official. Key Objective(s): The Arena Manager is responsible for leading the business operations of a multi-use arena that supports a diverse mix of ice-related programming—including hockey tournaments, figure skating, curling, and public skating—as well as non-ice events such as concerts, corporate gatherings, trade shows, and community programs. This role combines strategic event planning, business development, and operational oversight with a strong focus on driving Net Operating Income (NOI) growth. In addition, the Arena Manager oversees staff performance and guest services to ensure consistently exceptional experiences across all events and activities.

  • Business Development & Revenue Generation
  • NOI Growth & Financial Oversight
  • Event Management & Operational Leadership
  • Client Relations & Sales Strategy
  • Facility Optimization & Program Expansion
  • Leadership & Team Management
  • 5–7 years of progressive experience in venue management, arena operations, or large-scale event coordination, preferably in a multi-use facility.
  • Proven track record of driving revenue growth, improving NOI, and managing P&L responsibilities in a high-volume entertainment, sports, or event environment.
  • Very Strong understanding of both ice rink operations and ice-related programming (e.g., hockey, figure skating, curling) and non-ice event operations (e.g., concerts, expos, corporate rentals).
  • Demonstrated success in business development, client relationship management, and contract negotiation.
  • Excellent leadership skills with experience managing cross-functional teams, vendors, and part-time/seasonal staff.
  • Financial acumen with the ability to analyze data, forecast revenue, and make data-driven decisions.
  • Exceptional organizational, communication, and problem-solving skills, with the ability to manage multiple priorities under tight deadlines.
  • Proficiency with event management systems, CRM tools, budgeting software, and Microsoft Office Suite.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, based on event schedule.
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