Area Vice President, Global MSPs

Nexthink • Boston, MA

19d • Hybrid

About The Position

The AVP – Global MSP Business, Americas is responsible for scaling and accelerating Nexthink’s Managed Service Provider (MSP) and partner-led business across the Americas. This role drives regional strategy execution, revenue growth, and operational excellence for Nexthink’s MSP ecosystem, ensuring partners successfully deliver Nexthink-powered Digital Employee Experience (DEX) outcomes to enterprise customers. This leader acts as a strategic bridge between global MSP strategy, regional partners, and enterprise customers, ensuring consistent value realization, adoption, and commercial success.

Requirements

• 12+ years of experience in MSP, SaaS, IT services, or digital workplace / DEX environments
• Proven leadership experience scaling MSP or partner-led businesses in the Americas
• Strong understanding of enterprise SaaS, subscription models, and partner ecosystems
• Experience working with CIOs, IT Operations, Digital Workplace, or End-User Computing teams
• Demonstrated P&L ownership and commercial leadership
• Ability to operate effectively in a fast-growing, global, matrixed organization
• Experience with DEX, IT operations analytics, observability, or digital workplace platforms
• Background working with global system integrators (GSIs) or large MSPs
• Exposure to ITSM, VMS, automation, or experience management ecosystems
• Approximately 30–40% across the Americas and occasional global travel

Responsibilities

• Execute Nexthink's global MSP strategy across the Americas, building and scaling partnerships that deliver Nexthink-powered managed services
• Identify priority markets, verticals, and partner segments while collaborating with Product, Sales, and Alliances teams on go-to-market strategy
• Own revenue growth, bookings, and pipeline development for MSP and partner-led business in the Americas
• Partner with Enterprise Sales and Channel teams to co-sell, expand opportunities, and drive renewals and upsells through MSP channels
• Act as executive sponsor for strategic MSP partners and key enterprise customers, building trusted C-level relationships
• Lead executive-level escalations and position Nexthink as a business outcomes platform ensuring long-term success
• Ensure MSP partners deliver high-quality services by governing operating models, SLAs, success metrics, and reporting frameworks
• Drive adoption, usage, and measurable DEX outcomes while working with Partner Success and Services teams to improve time-to-value
• Own regional MSP business performance including revenue, margin, cost management, forecasting, budgets, and ROI tracking
• Drive scalability and operational efficiency across the partner ecosystem
• Lead and develop regional MSP Sellers, building a high-performing, collaborative team aligned with Nexthink's values
• Collaborate with Global MSP leadership and other regions to share best practices, contribute to global frameworks, and support cross-regional delivery
• Deliver on key metrics including MSP-driven ARR growth, partner performance, customer adoption, service quality, NPS/CSAT, and expansion within MSP-managed environments

Benefits

• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• Free access to professional training platforms to explore your interests and enhance your skills.
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• Bonuses for referring successful hires after three months of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed