Area Trainer - Austin

Charlotte Tilbury Beauty • Austin, TX

306d • $80,000 - $85,000 • Hybrid

About The Position

The Area Trainer (AT) delivers the core education initiatives to field and retail employees. The AT helps to develop, instruct, educate and demonstrate the Charlotte Tilbury core values, makeup artistry, product knowledge, social acumen and our M.A.G.I.C service experience. They support healthy sell-through and maintenance of key franchises by overseeing the delivery of relevant and on-time core education & event initiatives. They are responsible for ensuring a consistent Charlotte Tilbury brand experience that meets/exceeds company sales and service standards. This will be accomplished with leading on-boarding, seasonal trainings, new launch trainings, retail account trainings, in-store development, and special events. The position requires that the individual also manage company assets and expenses.

Requirements

• An ability to lead and provide guidance to a set team while managing multiple priorities.
• A proven history in adult learning and instructional training.
• Ability to travel 75%.
• Ability to travel to New York Fashion Week twice a year.
• Must be able to create winning partnerships with retailers.
• Advanced customer service, artistry, social media, and public speaking skills.
• Experience with multiple retailers, including Nordstrom and Sephora.
• Ability to manage and lead high-volume activity.
• Ability to work independently with integrity and efficiently in a fast-paced environment.
• Intermediate skills in MS Office, including MS Word, Excel, and Outlook.
• Excellent communicator, both written and oral.

Responsibilities

• Delivers seasonal territory objectives, priorities, and goals (seasonal launches, new account openings, and special events).
• Executes seasonal education plan in stores. Owns preparation and follow-up.
• Ensures strong follow-up action plans for all training moments.
• Works in tandem with retail partners to coordinate scheduling of all basic, seasonal, promotional, event, and in-store education.
• Provides feedback on counter team, sales team and brand expert performance.
• Implements all Charlotte Tilbury education and training initiatives to achieve desired business results.
• Monitors training needs of assigned market to plan and lead all trainings.
• Responsible for educating retail accounts and brand experts to improve sell through & sales volume.
• Builds strong relationships with store teams to ensure optimum brand partnership and awareness.
• Drives social strategy through regular participation in internal and external Social Media channels (Instagram, TikTok, etc.).
• Drives the execution of the Learning Management System platform including completion rates, retention checks & KPI reporting.
• Leads by example in the execution of all KPIs, service, sales, professionalism and personal image.
• Assesses and communicates the effectiveness on training initiatives to Regional Education Manager.
• Evaluates training needs and conducts in-store support and in-store trainings based on the needs of the business.
• Creates and maintains an atmosphere in store geared to achieving sales goals.
• Ensures staff delivers consistent, excellent service in accordance with the Charlotte Tilbury standards.
• Observes and provides collaborative, hands on feedback to teams on makeup ability, service and selling skills.
• Oversees and conducts certifications in a timely manner for all Charlotte Tilbury employees prioritized by door volume.
• Ensures lucrative and competitive sell through of new launch and hero products through in store training on product knowledge and technique.
• Follows up on all core trainings in store providing feedback, partnership with the Account Executive and Account Coordinator and side by side leadership to yield results.
• Assists field team in implementing measures to reduce and minimize staff turnover.
• Ensures the timely submission and accuracy of company credit card expenses, expense reports and company-owned asset forms.
• Responsible in reporting and maintaining personal and training budget within fiscal year.

Benefits

• Generous staff discount to use on all products
• Access to Tilbury Treats - our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees