Chore-Time Area Technical Service Manager

CTB • Milford, CT

14d

About The Position

Overall Purpose: Why the Job Exists & What You Will Do: Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time. Essential Job Functions & Expected Outcomes: Your Accountabilities in the Role Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. 10% Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. 5% Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. 15% Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. 10% Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. 5% Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. 35% Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. 10% Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. 5% Maintain company owned service truck and provided tools and test equipment in top shape. 5% The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.

Requirements

• BS degree or 4 years of technical service experience and public relations equivalent
• Technical service troubleshooting, public relations, planning, coordinating
• Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed.
• Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving.
• Verbal and written communication skills in English. Ability to train and help others with mechanical problems.
• Solid collaboration skills internally and externally. Ability to listen to ideas and implement the best enhancements. Ability to learn quickly, have high energy to be self-driven, is positive, can conceptualize, and initiate projects effectively. Versatility and flexibility are key to perform various portions of multitasking across projects and issues.
• Casual, informal environment that encourages cross-functional dialogue.
• Integrity in all things
• Customers are why we exist
• Profitability is a must
• Excellence in all we do
• People make the difference
• Ability to sit and operate motorized equipment as needed for the role
• Ability to use hands and fingers to operate hand tools/equipment and machinery as needed throughout the day
• Ability to stand for up to 7+ hours a day
• Ability to operate keyboard and view computer screen for up to 2+ hours per day
• Ability to write ideas/information in a logical flow for 2+ hours per day
• Cognitive and reasoning ability to read, review and interpret work orders or processes on a frequent basis
• Ability to read and respond on an on-going basis daily due to nature of the work
• Ability to talk and communicate with others via phone, in-person, and computer on-going
• Ability to listen to others, problem-solve, and respond accordingly throughout the day
• Ability to stand, sit, walk, bend, reach, stoop, squat, kneel, climb, crouch, twist, push, pull, and carry items frequently
• Lift up to 50 lbs.

Responsibilities

• Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products.
• Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation.
• Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service.
• Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB.
• Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings.
• Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone.
• Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products.
• Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities.
• Maintain company owned service truck and provided tools and test equipment in top shape.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees