Area Supervisor

About the position

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

Responsibilities

• Maintaining Safe & Secure Environments
• Understand that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Responsible for security of building including entrance/exit control, Electronic Article Surveillance devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled.
• Responds to after-hours alarms when requested.
• Customer Service
• Treats all Customers, Associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Recognizes Associates using Company recognition programs.
• Personal and Store Brand
• Represents and supports the Company brand at all times.
• Maintains a professional appearance, in accordance with Company Dress Code.
• Ensures all Associates adhere to the Company Dress Code at all times.
• Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
• Responsible for daily trash removal.
• Inspects restrooms hourly to ensure that cleanliness standards are met.
• General Merchandising
• Ensures recovery, sizing and markdowns are completed to Company standards.
• Responsible for receiving merchandise truck when needed.
• Processes all merchandise with a sense of urgency.
• Responsible for receipt of all non-merchandise inbound deliveries.
• Responsible for cleanliness and organization of all Stockrooms.
• Helps deliver and place merchandise on sales floor when all merchandise is processed.
• Responsible for ensuring any back-stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.
• Responsible for the reduction of loss due to damage.
• Ensures compliance to the monthly presentation guidelines in assigned area.
• Responsible for floor moves and signing including promotional signing as needed.
• Responsible for re-wraps as needed.
• Loss Prevention
• Understands and complies with the Loss Prevention Awareness Program.
• Maintains a large Customer service presence on the sales floor.
• Demonstrates integrity and honesty in all interactions with Associates and Customers.
• Safeguards confidential information, cash and credit card information and merchandise.
• Ensures Public View Monitor system is maintained properly.
• Conducts 'Code 50' package inspections.
• Executes all Company Best Practices and maximizes productivity.
• Front End Supervision and Operations
• Executes all Company Best Practices and maximizes productivity.
• Maintains pace, energy and 'presence' at the Front End.
• Trains and coach Associates on cash registers, shortage control policies and other Front End procedures.
• Controls Retail Associates' break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly.
• Maintains proper supplies and recovery for the Front End area.
• Ensures go backs are expedited, properly scanned, security tagged and ticketed.
• Teaches all Associates the 'Scan and Bag' best practice.
• Ensures salability of merchandise on the Front End.
• Fitting Rooms
• Responsible for the maintenance and cleanliness of the Fitting Rooms.
• Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
• Ensures go-back compliance throughout the day.
• Administrative Duties as Assigned by Store Manager
• Ensures Cash pulls and bank deposits are conducted to Company policy.
• Responsible for Front End control when needed.
• Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.

Requirements

• Excellent verbal communication skills.
• Fluency in English.
• Prior Customer Service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to work evenings and weekends.

Benefits

• Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs.
• Associate Discount.
• Identity Protection.
• Associate Purchase Program.
• Benefit Hub Discount Mall.
• Employee Assistance Program.
• Commuter Benefits.
• 401K (service requirements).
• Employee Stock Purchase Program.
• Ross Cares Fund.
• College Discounts.
• Sick Pay (where legally required).
• Referral Bonuses.
• Medical/Dental/Vision Health Insurance for Full-Time Associates.
• Legal Insurance.
• Vacation Buy.
• Flexible Spending Account.
• Health Savings Account.
• Life/ADD Insurance.
• Long-Term Disability.
• Enhanced Maternity and Parental Leave Benefit.
• Vacation Pay accrued at a rate of 10 days/year after eligibility commences.
• 9 Personal and Company Holidays.