Area Supervisor

McDonald's • Streator, IL

1d • $55,000 - $70,000

About The Position

The Area Supervisor is responsible for overseeing the operational performance, leadership development, and guest experience across multiple restaurant locations. Reporting to the Director of Operations, this role supports General Managers in achieving business goals through coaching, auditing, and strategic guidance. The Area Supervisor plays a key role in driving operational excellence, team development, and brand standards while fostering a culture of accountability and continuous improvement.

Requirements

• Must be at least 21 years of age
• At least 3 years prior management experience; prior GM experience preferred
• At least 2 years’ work experience in fast food, hospitality or retail environment
• Experience managing multiple locations and direct reports of all experience levels
• Ability to positively influence change
• Ability to coach and develop managers, supervisors or people leaders
• Ability to indirectly influence KPIs
• ServSafe certification required to be obtained and active throughout tenure
• Leadership skills
• Confident leading a team and developing others
• Skilled at coaching, giving feedback, and driving accountability
• Able to delegate effectively and focus on big-picture goals
• Leads by example and builds trust
• Be a change management champion and help others adapt to fast-paced environment
• Clear communicator who acts with emotional intelligence
• Ability to prioritize tasks and delegate effectively
• Effective in conflict resolution and having difficult conversations
• Organized, adaptable, and takes a strategic consultative approach
• Stays calm under pressure and acts with urgency when appropriate
• Strong understanding of food safety, labor laws, and compliance
• Experienced in managing KPIs like labor cost, food cost, and guest satisfaction
• Comfortable running reports and communicating findings to GM’s and Director of Operations with continuous improvement in mind
• Familiar with McDonald’s systems and applications
• Requires regular travel between locations
• Night, weekend and holiday availability required
• Flexibility to respond to urgent operational needs
• Comfortable working in a fast-paced environment

Nice To Haves

• Bilingual (Spanish) highly desirable
• High school diploma or equivalent preferred, but not required
• College degree preferred, but not required
• Fred 1-6, Crew Trainer Verification/Certification (if applicable)
• Food Safety, OTP1
• Foundations, Leadership Transitions Class, OTP2
• Department Modules, DLIM Class
• Campus Completion
• Leading Great Restaurants
• Hamburger University Graduation

Responsibilities

• Lead by example in modeling accountability, professionalism, and brand values
• Provide hands-on coaching and leadership development to General Managers and department leaders
• Influence and guide teams, building trust and alignment across locations
• Identify high-potential talent and support succession planning and internal promotions
• Monitor and support performance metrics such as OSAT, OEPE, labor cost, food waste, etc.
• Respond to operational challenges with strategic decision-making and clear communication
• Visit stores regularly to observe and audit people and processes, provide feedback and follow-up to check for improvement
• Conduct regular audits of food safety, inventory, scheduling, and customer service standards
• Ensure compliance with company policies, health regulations, and safety standards
• Facilitate regular GM meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvement
• Communicate effectively with upper management and cascade to GM’s
• Assist GM’s in resolving conflict and operation issues promptly and professionally
• Review store specific KPI reports to spot trends and opportunities. Assist GM with strategic planning and execution for improvement.
• Secondary point of contact during internal/external audits and vendor visits
• All other duties as assigned

Benefits

• Competitive salary, pay for this position ranges from $55,000-70,000/year based on prior experience. Bi-weekly pay
• Medical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefits
• Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage.
• 401(k)
• Flexible schedule
• Paid time off, up to 4 weeks/year
• Robust vehicle allowance package
• Free employee meals and 30% employee discount at participating McDonald’s nationwide
• Career advancement opportunities
• University Accredited Management Training Program
• Tuition Assistance
• Substantial savings on everyday purchase with McPerks discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed