Area Service Mgr
About The Position
The Area Service Manager is responsible for the oversight of assigned preventative maintenance, specialized services and national programs. Daily responsibilities are primarily focused on leading Program Coordinators, specialized technicians and direct relationship oversight of outsourced service providers(s) of equipment, property, and physical plant to our internal business partners: to ensure compliance with established preventative maintenance, national programs, and regulatory requirements. Must have a strong buy in to Leadership's strategy and embrace constant change to achieve overall goals. Manage day-to-day preventative maintenance, specialized services and national programs within the assigned coverage area, to consist of approximately + 350 stores. Responsible for the direct leadership and management of P3 professional (s) and @ 23 technicians, to include required training, certifications and performing work in accordance with all maintenance programs, contracts and regulatory requirements. Manage open services work orders, KPI review/analysis, invoice and dispute resolutions, PM regulations monitoring and spot verification, and compliance with all maintenance related governance. Manage direct relationships with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant to ensure compliance with established maintenance programs, and regulatory requirements. Responsible for maintenance expense and capital budget allocations for preventative maintenance, specialized programs and national services within the assigned geographic area; includes budget versus actual explanations, as well as cost reduction initiatives. Utilize BI data to drive actionable results for efficient expense and capital spend. Conduct field site visits to evaluate service levels for preventative maintenance, specialized services, national programs, property condition assessments, compliance audits, feedback from Franchisees and operations, reviewing and auditing service providers, etc. Represent the Facilities department in meetings and site visits with Operations, Franchisees, and other key stakeholders to review strategic outlook and tactical execution of services. Management of truck and technician inventory to include tools, parts, and other company equipment. Review and approve work from Direct Service Providers in accordance with DOA. Auditing of 3rd party invoices to include travel, parts, and generalized repairs. Ensures compliance with applicable federal, state, and local regulations. Completes other duties, including special projects, as assigned by management.
Responsibilities
- Oversight of assigned preventative maintenance, specialized services and national programs.
- Leading Program Coordinators, specialized technicians and direct relationship oversight of outsourced service providers(s) of equipment, property, and physical plant to our internal business partners
- Manage day-to-day preventative maintenance, specialized services and national programs within the assigned coverage area, to consist of approximately + 350 stores.
- Responsible for the direct leadership and management of P3 professional (s) and @ 23 technicians, to include required training, certifications and performing work in accordance with all maintenance programs, contracts and regulatory requirements.
- Manage open services work orders, KPI review/analysis, invoice and dispute resolutions, PM regulations monitoring and spot verification, and compliance with all maintenance related governance.
- Manage direct relationships with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant to ensure compliance with established maintenance programs, and regulatory requirements.
- Responsible for maintenance expense and capital budget allocations for preventative maintenance, specialized programs and national services within the assigned geographic area; includes budget versus actual explanations, as well as cost reduction initiatives.
- Utilize BI data to drive actionable results for efficient expense and capital spend.
- Conduct field site visits to evaluate service levels for preventative maintenance, specialized services, national programs, property condition assessments, compliance audits, feedback from Franchisees and operations, reviewing and auditing service providers, etc.
- Represent the Facilities department in meetings and site visits with Operations, Franchisees, and other key stakeholders to review strategic outlook and tactical execution of services.
- Management of truck and technician inventory to include tools, parts, and other company equipment.
- Review and approve work from Direct Service Providers in accordance with DOA.
- Auditing of 3rd party invoices to include travel, parts, and generalized repairs.
- Ensures compliance with applicable federal, state, and local regulations.
- Completes other duties, including special projects, as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
