Area Service Manager

Trane Italia•South Bend, IN

28d•Onsite

About The Position

As an Area Service Manager at Trane in Fort Wayne, IN / South Bend, IN, you will be responsible for leading all activities related to Service Repair, Upgrades/Enhancements, Service Agreements, and the installation of new equipment, ensuring a lifetime of connectivity with customers. This role encompasses P&L responsibility, monthly revenue forecasting, driving service agreement growth, and managing budget controls for overhead items like fleet, uniforms, tools, and safety equipment. You will also be responsible for risk mitigation in service agreements and turnkey projects. A key aspect of the role is overseeing service coordination to efficiently respond to customers, ensuring technicians' training and skill levels are balanced, and leveraging district resources for emergency repairs, maintenance contracts, scheduled work, upgrades, installations, and long-term service agreements. You will attract, coach, counsel, train, and develop all service employees, driving continuous improvement through performance management and technical training. The position requires ensuring margin expectations are met, maximizing cash flow through timely invoicing and expense management, and increasing service team utilization. You will also be responsible for creating and following standard service work processes, improving transactional processes to enhance customer satisfaction, and ensuring environmental, health, and safety compliance within the service team, including providing necessary training.

Requirements

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).
3+ years experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Tech-savvy with expertise in Microsoft applications.
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

Salesforce experience considered an asset.

Responsibilities

P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
Budget Control Responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.
This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.
Effectively attract, coach, counsel, train and develop all service employees.
Drive continuous improvement through company performance management process and technical product training programs available.
Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
Confirm margin expectations are met during sales and fulfillment activities.
Maximize cash flow by ensuring invoices are generated immediately upon completion of work, managing expense budgets, and increasing utilization of the service team.
Ensure that standard service work processes are created and followed.
Improve transactional processes impacting the customer experience and increase overall customer satisfaction.
Ensure environmental, health and safety compliance within service team.
Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Travel to customer job sites is required, which may include outdoor work and/or work in mechanical/equipment rooms.